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Such circumstances, Austen knew, will always eventually arrive. They came for her own family when the wife of that same wealthy brother Edward died a few days after giving birth to their eleventh child. The oldest, Fanny Knight, her favorite niece, was still only fifteen. “Edward’s loss is terrible,” Austen wrote her sister Cassandra, who had gone once more to Godmersham for the lying-in,

& must be felt as such, & these are too early days indeed to think of Moderation in greif, either in him or his afflicted daughter—but soon we may hope that our dear Fanny’s sense of Duty to that beloved Father will rouse her to exertion. For his sake, & as the most acceptable proof of Love to the spirit of her departed Mother, she will try to be tranquil & resigned.

What Austen recommended to us, she urged upon her nearest and dearest, too. Love means effort and self-control—for the sake of others, and thus, ultimately, for your own:

Dearest Fanny must now look upon herself as his prime source of comfort, his dearest friend; as the Being who is gradually to supply him, to the extent that is possible, what he has lost.—This consideration will elevate & cheer her.

And so it proved to be. Writing to Cassandra a few months later—her sister was still at Godmersham, being useful herself, while Austen cared for Edward’s oldest boys, who had been away at school when their mother died—she was able to say this:

You rejoice me by what you say of Fanny. . . . We thought of & talked of her yesterday . . . & wished her a long enjoyment of all the happiness to which she seems born.—While she gives happiness to those about her, she is pretty sure of her own share.

Duty, exertion, resignation, and ultimately, happiness: the same ideas that Austen would later embody in the story of that other Fanny, the one she created and sent to a place that looked a lot like Godmersham Park.

But there was one last form of usefulness (though I never would have thought of it that way) that Austen was keen to teach—so much so that she put it right up front, at the very start of the novel. The ten-year-old heroine had been at Mansfield for a week, sobbing herself to sleep every night, when her cousin Edmund, six years her senior, came upon her in tears on the attic stairs. “And sitting down by her, he was at great pains to overcome her shame, . . . and persuade her to speak openly.” She missed her family, he soon perceived, and so he said, “Let us walk out in the park, and you shall tell me all about your brothers and sisters.” And that was enough to win him a friend for life, the simple act of inviting Fanny to tell her story. No one else had thought to do it; no one else had thought about her at all.

How different this was, I realized, from the kinds of stories I had trained myself to tell my friend and his wife, those polished little anecdotes that had to have a laugh at every turn. “You shall tell me all about your brothers and sisters.” All about: no impatience, no competitiveness, no interruptions, no need to worry about being entertaining, no having to watch your listeners’ eyes glaze over while they thought about what they were going to say when you finally stopped talking already. Did Edmund really care about her brothers and sisters? Probably not. But he cared about her, and she cared about them, and that was enough for him. To listen to a person’s stories, he understood, is to learn their feelings and experiences and values and habits of mind, and to learn them all at once and all together. Austen was not a novelist for nothing: she knew that our stories are what make us human, and that listening to someone else’s stories—entering into their feelings, validating their experiences—is the highest way of acknowledging their humanity, the sweetest form of usefulness.

There’s no doubt about it: fun people are fun. But I finally learned that there is something more important, in the people you know, than whether they are fun. Thinking about those friends who had given me so much pleasure but who had also caused me so much pain, thinking about that bright, cruel world to which they’d introduced me, I saw that there’s a better way to value people. Not as fun or not fun, or stylish or not stylish, but as warm or cold, generous or selfish. People who think about others and people who don’t. People who know how to listen, and people who only know how to talk.

I could drift away from the private-school crowd—which, now that I had gotten my head screwed on a little straighter, is exactly what I did—I could leave New York altogether, as I knew I might someday have to do, but these lessons, I realized, would always apply. Few of us travel in the kinds of upper-class circles of which I’d had a glimpse, but we all live in a world where money and status and celebrity are cherished too highly, and we’re all susceptible to the temptation to value people for things like wealth and glamour and success—to value ourselves for them, and sacrifice what’s really important in order to get them.

The truth is, I never did grow to like Fanny Price, and I never could bring myself to dislike the Crawfords as much as I knew I should. By the same token, I didn’t find it easy to spend less time with my friend and his wife. Fun is fun, and charm is charming, and we can’t really prevent ourselves from feeling drawn to them. But the lesson of Northanger Abbey still applied: “Such feelings ought to be investigated, that they may know themselves.” Thinking can’t stop us from feeling, but it can stop us from acting. It can prevent us from being taken in by our feelings.

I wasn’t even sure that Austen expected us to like Fanny Price. She knew quite well that Fanny would be tough to love, but she wanted to draw the contrast with people like the Crawfords in the starkest possible terms. By not giving her heroine any kind of wit or charm to distract us, she forced us to focus on the things that really mattered about her. Elizabeth Bennet also had a generous heart, was also capable of being thoughtful and selfless, but with her glorious lovability, who even bothered to notice? Reading about her, it was all too easy to imagine that Austen only cared about sparkle and wit.

That was why she had to make her heroine in Mansfield Park so dull. This time, she took Elizabeth and split her personality in half: Mary got the charm, Fanny got the goodness, and we had to decide which one was better. Austen wasn’t really condemning brightness and energy, I realized; she was just showing us that they aren’t the most important things in life. “Wisdom is better than Wit,” she wrote to Fanny Knight the very year that Mansfield Park was published, “& in the long run will certainly have the laugh on her side.” Choosing Fannyness over Mary-ness does not come naturally and is not always particularly pleasant, but, Austen was telling us, it is what we need to do.

And so, it is what I began to try to do. I knew perfectly well that I fell far short of the standards that Austen was holding up, so I started to watch myself, and I started, yes, to exert myself. I made a deliberate effort to be useful to the people around me, whether it was something small, like showing up on time for dinner, or something bigger, like proofreading a friend’s dissertation. Most of all, I practiced sitting still and listening—really listening. To friends, to students, even just to people I met, as their stories came stumbling out in the awkward, unpolished way that people have when you give them the freedom to speak from the heart. People’s stories are the most personal thing they have, and paying attention to those stories is just about the most important thing you can do for them. I never did come to like Fanny’s story, but that’s the deepest lesson that finally listening to it had taught me.