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She listened for a few moments.

“Penny, you promised me you’d let the police handle this. All of it. Everything. You said you wouldn’t let any of it interfere with the business, and we’re going to lose at least an hour today judging those shop windows for the competition. We have to get that done today.” She listened for a few more moments and then said in a softer tone, “Well, yes, I can see that. Of course, you do. OK, see you later. We’ll do the rest of the windows this afternoon.”

A minute later she rang off, put the phone down, and walked the short distance from her office to the reception desk.

“Rhian, Penny won’t be coming in this morning. Can you see if Eirlys has any openings and, if so, call Penny’s clients to reschedule? She says she’d be happy to do evening appointments or later in the afternoon. She’ll be in just after lunch.”

The spa receptionist called up the appointments page on her computer screen. “Just three ladies,” she said. “I’ll call them now.”

Victoria came around behind the desk and peered over Rhian’s shoulder. “Like this booking program, do you?” she asked.

“Oh, it’s great,” said Rhian. “Once you’ve entered a client’s information, you just have to enter the name again and the phone number pops right up. Like this.” She clicked on one of the women’s names and her phone number appeared. “Not only that, but watch this!” She clicked on the phone number, and the phone beside her desk lit up and rang a few moments later.

“Hello, Mrs. Bowen, it’s Rhian here from the spa. I’m sorry, but I’m calling to ask if you would mind if Eirlys took your appointment this morning. She’s very good.” A few moments later Rhian replaced the receiver and turned to look at Victoria.

“She insisted on Penny, so she’ll come in this afternoon instead. No problem.”

Thinking about the practical applications of the software booking program, Victoria returned to her desk.

Shortly after nine, Penny paused at the window of the charity shop where she had bought the replacement plate for Brian Kenley and where she had spotted her brooch. Her heart began to beat faster when she saw it was no longer on top of the little Christmas tree that formed part of the window display. She pushed the door open.

“Hello,” she said to the woman behind the counter. “The police were trying to reach you yesterday about the brooch that was on top of your Christmas tree. It was stolen. It belongs to me.”

“Does it now?” the woman replied. “Well, as a matter of fact, they’ve already rung about it and I’ve just this minute taken it off the tree.”

“Thank you,” said Penny. “I’m that relieved I am to know it’s safe.” She smiled at the woman. “You know, something funny’s been going on in this shop lately, and if it’s all right with you, I’d like to spend an hour or two here to see how things work.”

She gestured at the crowded shelves. “I wondered if you could use a volunteer.”

“Carwyn,” the woman called over her shoulder. “Come out here, please. You’ve got a helper this morning.”

As a short, smiling woman emerged from the back room, the woman behind the desk turned to Penny. “Are you sure you can spare the time? Don’t you have a fancy new massage parlour to be running?”

“It’s not a massage parlour, it’s a spa,” said Penny, “although we can certainly do a healing, deep-heat massage. Might be just the thing for you after a long day here.”

She groped around in her handbag.

“Here,” she said, holding out two envelopes. “A gift certificate for each of you.” The two women exchanged glances.

“Well, that’s very nice of you, I’m sure,” said the second woman, who seemed the friendlier of the two. “I’m Carwyn and it’s nice to meet you.”

“Penny Brannigan.”

“Well, then, Carwyn, fetch Penny a duster or something!” said the first woman. “Let’s get stuck in.” She turned to Penny. “I told that policewoman who rang me that I have no idea who stuck that brooch on our Christmas tree. We didn’t even realize it was there. I wrapped it up in a nice bit of silk and put it away for safekeeping. The policewoman said she would pick it up this morning and return it to the owner, so I’m afraid I’ve got to hold on to it, but I can show it to you if you’d like to see it.”

“No, I don’t think so,” said Penny. “I’ll wait until the police return it to me.” Sensing that she was starting to build a rapport with the woman, she gave her an easy smile. “Now, why don’t I make myself useful, and perhaps you could tell me who you think is behind those thefts you were experiencing. Do you have any regulars who’ve been acting suspiciously lately?”

As the overhead bell tinkled to announce someone entering the shop, three heads turned to see who it was.

“Here’s a regular now,” the woman said in a low voice. “She’s only started coming in over the past month or so but comes in a lot now. Doesn’t always buy something. Just browses.”

“Morning, Florence,” said Penny.

“Fancy seeing you here,” said Florence, looking at Carwyn, then back to Penny. “Helping out, are you?”

“Just for the morning,” said Penny.

“Well, I’ve come in to see if you’ve got such a thing as a letter opener,” said Florence. “I want to get Evelyn one for Christmas. Cheap, if I can.”

Carwyn motioned to a plastic box filled with odds and ends. “You might find something in there.” She turned to the woman who seemed to be in charge of the shop. “Have you seen any letter openers? You don’t see those around much anymore, do you, now that I come to think of it.” She thought for a moment. “It’ll be all that e-mail, I guess.”

“Well, there is this one,” said the woman, reaching behind the counter and pulling out one with a Plexiglas handle and silver-coloured blade. “We could let you have it for, oh, say, two pounds.”

“Two pounds! You must be joking!” said Florence, reaching out for it. She turned it over in her hand. “I’ll give you fifty pence for it and not a penny more.”

“Oh, very well.”

The transaction complete, Florence tucked the letter opener in her handbag, thanked the staff, and reached for the door handle. “Let me get that for you,” said Penny, adding, “I’ll show you out.

“I’m glad you came in this morning,” Penny said, pulling the door closed behind them. “I want to ask you to do something for me.” Florence waited. “I need you to give me the guest list of everyone who was at Mrs. Lloyd’s open house.”

“Well, let’s see. There was the Reverend Thomas Evans and his wife…”

“No,” said Penny. “Not now. I need you to write down the names of everyone who was at the party. Even better would be the original guest list or a copy of it. Make sure no one’s left out.”

She folded her arms and hugged herself. “It’s freezing out here. I’ve got to get back inside. But please put that list together for me. I’ll be in touch.”

She turned to go.

“Important, is it?” Florence asked.

“Could be very important, Florence.”

“Right, then. I’m on it. See you later.”

“Oh and, Florence, just one thing. Remember I asked you a little while ago to try to think of the last time you saw the letter opener? You didn’t get back to me, so please get this list for me.”

Florence looked surprised. “Did I not? I have to write everything down, me, or it just vanishes.” She made a brushing gesture past the top of her head. “I thought I did. Anyway, as near as we could remember, the last time we saw the opener was just before the open house.” She gave her cheek a little scratch with a gloved hand and nodded slowly. “Yes, because Evelyn remembered being somewhat annoyed that she didn’t have the opener on the Monday for her Christmas cards.” She shrugged. “Don’t know how much help that’ll be, though. Half the town was at the open house.”

“And, Florence, Mrs. Lloyd has told the police about the twenty thousand pounds, hasn’t she?”