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“Please, ” I told the soldier who opened the door to me.

“They are going to kill this old woman. Come over and save her.” Leocadia was dead, but without any apparent wounds. By the time we arrived with his colleague, it was already too late. She died of a heart attack. I do not want to know what the last thing she saw might have been.

What was I going to do? It seemed terribly strange to be thinking about work, but my mind kept drifting back to my responsibilities as the general manager of the Hotel Diplomates. It has since been suggested to me that this is one of the ways that people cope with things too horrible to understand-they gladly throw themselves into the little tasks of normal life as a way to distract themselves from the abyss. Perhaps this is what I was doing; I am not sure. But I can tell you that while the corpses of my neighbors stacked up around me I was obsessed with figuring out how to return to the hotel where I felt I belonged. The manager of the nearby Hotel Mille Collines, Bik Cornelis, was a white man and a citizen of the Netherlands who had told me he would almost certainly be evacuated on the first available flight. This would leave not one but two hotels without any leadership during the bloodshed. I had promised the Sabena Corporation that I would do my best to look after both properties when he left. It seemed vital that I live up to my word on this matter. I was apparently useless here at home, anyway.

In the middle of the day on April 7 I finally succeeded in getting through on the telephone with Michel Houtard, the director of the hotels division of the Sabena Corporation. He was a European gentleman of the old landed-gentry school, courtly and generous. He came on the line and I could hear genuine concern in his voice. We had a conversation in French.

“Paul, we are hearing very bad reports of violence breaking out all over Kigali. Are you in any danger?”

“Not at the moment, but I am trapped in my house. Some of my neighbors have been killed. The roads are too dangerous to travel and I have not been able to arrange a military escort to the hotel.”

“Can we help in any way?”

“I’m not sure. If I can get to the hotel I will contact you from there and let you know the situation. The radio news has been sketchy. I have to tell you that I am not very well informed about what is going on.”

“Well, I want to let you know that we will be trying to do all we can from here to ensure the safety of you and all the employees.”

It was strange: While we spoke, I could not help but see the city of Brussels, where Tatiana and I had been just the week before. I pictured flocks of pigeons bobbing their heads in parks, gray mansard roofs, statues of dead aristocrats on horseback, chocolates under glass, pastel-painted town houses, bars full of carefree young people drinking Jupiler pilsner. It had been spring there and the trees were just coming into bud. It seemed like another existence altogether.

I really should have been dead. In retrospect it is a miracle that my name was not on the lists of the undesirables that the Presidential Guard were sent out to eliminate in the first two days. I had been an irritant to Habyarimana and a member of the moderate party. I had been the one who hosted that conference at the Diplomates called by the hated RPF. Furthermore, I was married to a Tutsi “cockroach” and had fathered a baby-my son Tresor-of mixed descent. They had every reason to behead me. Somebody had recently scrawled a number in charcoal on the outer wall of my house-it was 531. I could only guess that it was a code, and an easy way for the death squads to find me.

Every time I saw soldiers walking down my street I assumed it would be my door they would come knocking upon. My plan was to keep working the phones and hope that the military or the UN could find time to get me and my family an escort to the Diplomates. But the radio made it sound as if all hell was breaking loose in Kigali and it was not clear when the troubles would ebb.

On the morning of April 9 they finally came for me. Two Army jeeps tore into my front yard and a squad of soldiers piled out. The captain walked up to me and poked a finger in my face. He was sweating heavily and had angry eyes. I saw immediately that this conversation could very well end with him shooting me in the face. I looked at him with the calmest expression I could manage.

“I hear you are the manager of the Hotel Diplomates, ” he told me. “We need you to open up the hotel. We want you to come with us.”

Here was my chance. I told him I would be happy to accompany him to the hotel, if only my family could come. What I didn’t tell him was my extremely liberal interpretation of the word family. This was my excuse to load my neighbors and family into the hotel van and my neighbor’s car. I would call them my “uncles, ” “aunts, ” “nephews, ” and “nieces” if challenged. I gave my own car keys to another neighbor named Ngarambe.

“This car could save your life, ” I told him quietly.

We followed the Army caravan on the road out of Kabeza but went only a mile before the captain waved me to pull over at a spot on the road where dead bodies were piled on both sides. It was the scene of a slaughter.

The captain came over to me with a rifle.

“Do you know that all the managers in this country have already been killed?”

“No, ” I said.

“Even if you do not know, this is how it is. And you, traitor, are lucky we aren’t killing you. We have guns and we’re going to kill all the cockroaches in the hotel bar and in your house. You are going to help us.”

The captain held out the rifle and nodded toward the people huddled in the cars. His message was clear: These people were to be killed right now. And I was chosen to be their killer. It would be my rite of passage.

But I noticed something. He would not look me in the eye.

In that one small turn of the face, I saw that there might be some room for me to maneuver. I saw that I had a small chance to save the lives of my family and neighbors. All I needed to do was find the right words. Everything now depended on my words.

I looked at the Kalashnikov rifle this army captain was offering me-bidding me to wipe out the cockroaches like a good patriotic Hutu-and then I began to talk.

“Listen, my friend, I do not know how to handle a gun, ” I told him. “And even if I did, I do not see what would be accomplished by killing these people.”

Surrounding us on every side were the bodies of people who had been freshly murdered. They had been pushed out of the roadway. A few of the lucky ones had been shot, but most had been hacked apart by machetes. Some were missing their heads. I saw the intestines of one man coming out of his belly like pink snakes. This captain had taken me to this spot on the road on purpose, I thought, and was counting on all the bodies and the blood to send a clear message. You will join these corpses if you don’t follow our orders, he wanted me to understand. But he would not look me in the eye when he asked me to kill and that’s how I understood-somehow-there was a crack in his resolve that I could exploit. I wasn’t yet sure how or why, since he and his men could have clearly killed me on the spot without consequence or remorse.

I went over to one of the cars where my neighbors were huddled. I purposely selected the frailest old man I could find and asked the captain: “Look, is this really the enemy you are fighting?” I pointed out a baby in a mother’s arms, and said it again, trying to push all the panic out of my voice: “Is this baby your enemy? I don’t think this is what you want to do. You are what? Twenty-five years old? You are young. Do you want to spend the rest of your life with blood on your hands?”