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I negotiated again with Commander Habyarimana for the services of a Lieutenant named Nzaramba. His uniform and vehicle would give him partial, but not total, protection against the militias, and so it was going to be a risky operation. Not wanting to risk having the whole family in his jeep, Nzaramba made three separate trips. Odette came first with her son Patrick, and they were stopped at a roadblock close to the hotel.

“Where are you going?” they demanded.

She pulled out a supply of malaria pills and showed them to her would-be killer.

“I am coming to take care of the manager’s children inside the Mille Collines, ” she said. “They are sick.”

It worked. When she came in her eyes were glassy and faraway. I had not seen her since the killing had started.

“Odette, what may I bring you?” I asked her and could not have been more surprised to hear her say, “A beer.” I had never seen her drink beer before. It went down in three gulps.

Once she came out of her daze Odette told me that being inside the Mille Collines was like being in a land of the resurrected dead; she was seeing many people who she had heard had been killed.

The next time Nzaramba went out he came back with Odette’s children in the back of his jeep, and they too were stopped at a roadblock. This one happened to be right in front of the warehouse of an old friend of mine named Georges Rutaganda.

“Where are you going?” asked the man who leaned in their window. “Where are your parents?”

“My father is manning a roadblock and my mother is at the hospital, ” said Odette’s son. The killers did not buy the story and withdrew to discuss what should be done. The machetes were just coming out when a car pulled up. Inside was Georges Rutaganda.

Let me pause here a minute and tell you about this man. We grew up together. He took an investment from his father and made quite a lot of money as the executive distributor of Carlsberg and Tuborg beer in Rwanda. He also went on to become the vice president of the Interahamwe and a man very close to the party of President Juvenal Habyarimana. I tried not to let this get in the way of our friendship. I did tell him several times before the killing started, “Listen, Georges. What you are doing is wrong. You are going down the wrong path.” But he never got angry with me for my opinions. This absence of acrimony was a key element of our relationship. We both knew where the other stood politically. We had to stop visiting each other’s families in the evenings, but our professional dealings continued, as did the presence of good feelings. It was like that German expression I mentioned earlier: Dienst ist dienst und schnapps ist schnapps. We continued to do business together even during the genocide. In fact, he was the main supplier of beer, toilet paper, and other necessities to the Mille Collines. Yet another irony of Rwanda: The man near the heart of the militia movement was making cash on the side by helping the refugees. I used these deal-making sessions to take him into my office and speak to him, as only one friend from the hills can do to another. “Listen, Georges, ” I would tell him, “I would like you to be very careful with my hotel. It would be very bad for me if any of your Interahamwe came inside. Please do me a favor and tell them it is off-limits.”

Several people have criticized me for staying close to such a bad man, but I have never apologized for it. People are never completely good or completely evil. And in order to fight evil you sometimes have to keep evil people in your orbit. Even the worst among them have their soft side, and if you can find and play with that part of them, you can accomplish a great deal of good. In an era of extremism you can never afford to be an extremist yourself.

So at the roadblock Georges looked inside the car and saw children he thought he recognized.

“Aren’t you the kids of Jean-Baptiste Gasasira?” he asked, and they nodded, frightened, not knowing what else to say. Now it was clear: They were cockroaches. They would be killed without further delay.

Georges then stepped in. Perhaps he had a soft spot for Odette and Jean-Baptiste, who had gone to the same university as he had in the 1970s. Perhaps he recalled that Jean-Baptiste had been his parents’ personal physician. Perhaps this bankroller of the militias never agreed with the genocide that unfolded from his actions. I cannot say. But he turned to the captain of the roadblock and berated him.

“Let them go right now, ” he demanded. And one of the top officials of the murderous Interahamwe waved the lieutenant and the jeep and the children on toward the Mille Collines.

Just as I dealt with some questionable people during the genocide, I also sheltered some questionable guests. Several times in those days I drank cognac with a man named Father Wenceslas Munyegeshaka, who was the priest at the Sainte Famille church just down the hill from my hotel. He had abandoned the black robes of a priest and was wearing jeans and a T-shirt and carrying a pistol in his belt.

His church had been turned into a refuge for Tutsis, but the militias felt a lot more comfortable going inside it than they did the Mille Collines. Hundreds of people were taken from their refuge inside its redbrick walls and murdered elsewhere. And Father Wenceslas showed no interest in stopping it from happening. I knew that he even had a working telephone in the sacristy and I don’t think he made phone calls to save anybody from execution, even though he also had political contacts.

One day when he was over having a drink my wife asked him, “Father, why don’t you put on your robes and pick up a Bible instead of wearing a pistol? A man of God should not be wearing a pistol.” For some reason, he directed his answer to me and not Tatiana.

“Listen, Paul, ” he said. “There have been fifty-nine priests become the sixtieth.”

“If somebody comes and wants to shoot you, ” I said, “do you think that the pistol will protect you?”

It turned out that he had more reasons to be afraid than just his job. One day he came to the hotel with an elderly woman in tow. “Paul, ” he said, “I am bringing you my cockroach.”

It was his own mother, a Tutsi. I assigned her to live in Room 237 without saying anything further.

Another person who found his way to us was a man I will call Fred, though that is not his real name. He was one of my neighbors from Kabeza, but not a very popular person. He had beaten an old man to death several years before and had been released from prison just before the genocide. He was a Tutsi, which made him an automatic target, but he was also a wanted man because he had three sons serving in the RPF. In the opening days of the genocide he was one of the neighbors who took shelter in my house. On that day, April 9, when the Army had come to take me to the Diplomates, he made several desperate comments, shaking as he spoke. “I know these people are looking for me. Let me go out there so they can kill me before they kill everyone here.” Fred was not my best friend, but when he showed up later at the Mille Collines I was happy to see him alive and made sure that he got a place in a room and was protected from harassment by those who knew his story. There is no sin so great that somebody should die for it. When you start thinking like that you become an animal yourself.

I suppose Fred was another one of those wounded lions that my father had been so fond of talking about. There was a whole pack of them living in my hotel. By the end of May we had 1, 268 people crammed into space that had been designed for 300 at most. There were up to 40 people living inside my own room. They were in the corridors, in the ballroom, on bathroom floors, and inside pantries. I had never planned for it to get this big. But I had made a promise to myself at some point that I would never turn anybody away. Nobody was killed. Nobody was wounded or beaten in the Mille Collines. That was an extraordinary piece of luck for us, but I do not think there is anything extraordinary about what I did for them with a cooler of beer, a leather binder, and a hidden telephone. I was doing the job that I had been entrusted to do by the Sabena Corporation-that was my greatest and only pride in the matter.