The day of the meeting, I made it to Jeff’s office a little early, before he had arrived from another meeting elsewhere. I looked through his windows and tried to understand the way he saw things. He had a telescope in his office and pictures of his kids on the wall. It was a small office, actually, dominated by a giant work desk with tidy stacks of papers.
I imagined him looking out through his telescope at his far-flung workers, spread out as they were through Seattle in different office buildings, and I imagined him perhaps aiming his telescope at his fulfillment centers in Kentucky or Nevada, yearning to see the incessant shipments of everything from books to Beanie Babies, DVDs to diapers.
Protected by his executive assistants and sequestered in a tower in Amazon’s headquarters, Jeff’s office was a little like a walled garden. It’s an appropriate metaphor, because what Jeff and I discussed that day, and on days and weeks to follow, had to do with Kindle’s own walled garden.
When you’re reading about companies like Amazon and Apple, you often come across the “walled garden” metaphor. I want to explain it to you with a visual metaphor, because I’m a visual guy.
Imagine the wall of a medieval fortress. There might even be a moat around it. It’s a tall wall, made of stone—a wall to keep the enemy out. There’s one way into and out of the fortress, and that’s over a drawbridge that comes clanking down to let you across the moat, through a hole in the wall, and into the city inside. You can think of the city as being everything good that the wall is supposed to be protecting—all the people and gardens inside. This wall protects you from the dragons outside, from the Vandals and Huns and would-be conquerors.
In tech terms, the walled garden is the arrangement of software and hardware and file format that makes it almost impossible to get to what’s inside unless you go over the drawbridge, the officially sanctioned way in.
Look at the iPod. It relies on a proprietary format, a proprietary way of getting content into and out of the device. And yet it’s successful because the walled garden is tended so carefully.
Amazon has a similar walled garden for the Kindle. The only way you can buy a book and read it on the Kindle, according to Amazon’s walled garden approach, is to buy the book from the Kindle store. Are there other ways of reading a book on a Kindle? Yes, but they’re equivalent to the Vandals and Huns laying siege to the city by running ladders up its ramparts and then climbing those ladders with axes and grappling irons. In modern tech terms, this kind of attack is piracy. Or if not outright piracy, it’s that gray area related to digital rights management (called DRM)—the restrictions used to keep people from copying or sharing ebooks for free.
DRM works against most would-be pirates because it’s often too difficult and exasperating to break. Difficult, but never impossible. It’s a game of cat and mouse, and there’s always a genius who outsmarts the current DRM that’s out on the market. And then the software people at Amazon and Apple and elsewhere respond with patches and updates to make their walls more secure. Apple, for example, releases about ten updates a year to its iTunes software, and most of them include anti-piracy measures.
As ethical readers, you and I don’t need to worry much about what DRM means, and it’s not likely to affect us. But because occasional readers do try to pirate ebooks, we’re all penalized by the increased cost of ebooks and the inconvenience in copying them to other devices. That process should be easy, but often it’s painstaking. I think everyone agrees that it’s sad that we have to live in a world with DRM, but it’s a consequence of the technical nature of ebooks.
Likewise, there’s another technicality with ebooks called “file format” that we don’t have to worry about with printed books. There’s only one format for a printed book, and that’s paper. You can pick up any printed book and read it, as long as you know the language. The format of the book is no barrier to reading.
But imagine having to wear special glasses to read books by different publishers. Imagine you needed one pair of glasses to read Random House books and another to read Simon & Schuster books. Each pair of glasses would be sensitive to the invisible inks each publisher used. Well, that’s what it’s like with ebooks now.
Amazon has its own ebook format, and Adobe makes another ebook format called ePub. There are many formats on the market. If you live in Japan and want to read ebooks, for example, you have two incompatible ebook formats to choose from.
Formats make things difficult. There’s no way I can take a book I bought for my Kindle and copy it onto a Sony device—not unless I use some technical wizardry, some illegal tools that can be downloaded from the shady side of the internet. And most consumers aren’t going to learn how to use these obscure wizard’s tools. Like you, they’ll be confronted with a choice of e-readers, which locks you into the format of the books you’re able to read. And once you’re locked into the format, you’re locked into what kinds of books you can read. You may find that a book you want to read is only available for Kindle, but if you have another device, then you can’t purchase the book until it eventually becomes available on that device.
The Kindle has its own proprietary format. And it’s an old format, one that dates back to the 1990s and applications written for PDAs. Now, I worked at Amazon, and I know the Kindle format inside and out. I couldn’t have told Jeff this at the time—but as much as I hate to say this, I believe the Kindle file format was limited and made for poorer-quality ebooks.
Here’s how to think about ebook file formats: think about their fidelity to printed books. When we speak of music, we often speak in terms of lo-fi or hi-fi, that is, low or high fidelity. The same terms are appropriate for ebooks. Think of a print book as the gold standard for quality. A book in the Kindle format would be able to reproduce most of the text (though not all the accent marks and sometimes obscure symbols) and is often able to reproduce the margins or the page breaks in the print book.
I estimate the Kindle format to have achieved something like 50 percent fidelity compared to print. It’s on the lo-fi side. But I think formats that launched in the years after Kindle, such as the one being used in both the Nook and iPad, are more hi-fi, because they allow designers to do typographically compelling high-design flourishes, as well as embed fonts and complex equations into the ebook. These formats approach 90 percent of print fidelity.
I’m a book lover, and I cared a lot about improving the file format when I was on the Kindle team. But to Jeff and others, file format was just one of many issues that needed to be taken into consideration in launching Kindle. And besides, in the early days, most people on the Kindle team didn’t worry about these lo-fi and hi-fi details, because Kindle was targeted at readers buying genre fiction like romance books and sci-fi and bestsellers. Even in print, these kinds of books aren’t stylistically nuanced.
I dealt with crises of all stripes and sizes as we prepared to launch Kindle, but all the issues eventually got solved, one by one.
Before I knew it, there was just one day left before Kindle launched.
We don’t know what it was like for Gutenberg in the hours before he unveiled his Bible and the secrecy was finally lifted. Until then, was he furtive, fearful that any secret would be stolen and copied? We don’t know how he or his workers felt. Sure, we know that pies were introduced in the 1450s, and we can imagine Gutenberg going outside with his workers that day and serving them celebratory slices of quail pie and glasses of plum gin or something special from his larder.
Some of his workers were no doubt hungover from the night before, drunk in a corner and being licked by the dogs after celebrating their victory, but maybe others could see how important the printed book would be. Because truly, Gutenberg had launched something at once commonplace and innovative—a humble Bible, but one set in beautiful, printed type. He unwittingly launched the Protestant Reformation, as well as a shift in reading so profound that we’re feeling aftershocks of the original tremor even now, centuries later.