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The best friend gave me ideas; I started pushing depression screening information and mental health clinic ads to her instead of Stacy, and that worked. Stacy was so much happier with the better job that I wasn’t quite as convinced that she needed the services of a psychiatrist, but she got into therapy anyway. And to top everything else off, the job paid well enough that she could evict her annoying roommate. “This has been the best year ever,” she said on her social networking sites on her birthday, and I thought, You’re welcome. This had gone really well!

So then I tried Bob. (I was still being cautious.)

Bob only had one cat, but it was a very pretty cat (tabby, with a white bib) and he uploaded a new picture of his cat every single day. Other than being a cat owner, he was a pastor at a large church in Missouri that had a Wednesday night prayer meeting and an annual Purity Ball. He was married to a woman who posted three inspirational Bible verses every day to her social networking sites and used her laptop to look for Christian articles on why your husband doesn’t like sex while he looked at gay porn. Bob definitelyneeded my help.

I started with a gentle approach, making sure he saw lots and lots of articles about how to come out, how to come out to your spouse, programs that would let you transition from being a pastor at a conservative church to one at a more liberal church. I also showed him lots of articles by people explaining why the Bible verses against homosexuality were being misinterpreted. He clicked on some of those links but it was hard to see much of an impact.

But, here’s the thing. He was causing harm to himself every time he delivered a sermon railing about “sodomite marriage.” Because he was gay. The legitimate studies all have the same conclusions. (1) Gay men stay gay. (2) Out gay men are much happier.

But he seemed determined not to come out on his own.

In addition to the gay porn, he spent a lot of time reading Craigslist m4m Casual Encounters posts and I was pretty sure he wasn’t just window shopping, although he had an encrypted account he logged into sometimes and I couldn’t read the e-mails he sent with that. But I figured the trick was to get him together with someone who would realize who he was, and tell the world. That required some real effort: I had to figure out who the Craigslist posters were and try to funnel him toward people who would recognize him. The most frustrating part was not having any idea what was happening at the actual physical meetings. Hadhe been recognized? When was he going to be recognized?How long was this going to take? Have I mentioned that humans are slow?

It took so long I shifted my focus to Bethany. Bethany had a black cat and a white cat that liked to snuggle together on her light blue papasan chair, and she took a lot of pictures of them together. It’s surprisingly difficult to get a really good picture of a black cat, and she spent a lot of time getting the settings on her camera just right. The cats were probably the only good thing about her life, though. She had a part-time job and couldn’t find a full-time job. She lived with her sister; she knew her sister wanted her to move out, but didn’t have the nerve to actually evict her. She had a boyfriend but her boyfriend was pretty terrible, at least from what she said in e-mail messages to friends, and her friends also didn’t seem very supportive. For example, one night at midnight she sent a 2,458 word e-mail to the person she seemed to consider her best friend, and the friend sent back a message saying just, “I’m so sorry you’re having a hard time.” That was it, just those eight words.

More than most people, Bethany put her life on the Internet, so it was easier to know exactly what was going on with her. People put a lot out there but Bethany shared all her feelings, even the unpleasant ones. She also had a lot more time on her hands because she only worked part time.

It was clear she needed a lot of help. So I set out to try to get it for her.

She ignored the information about the free mental health evaluations, just like Stacy did. That was bothersome with Stacy (why do people ignore things that would so clearly benefit them, like coupons, and flu shots?) but much more worrisome with Bethany. If you were only seeing her e-mail messages, or only seeing her vaguebooking posts, you might not know this, but if you could see everything it was clear that she thought a lot about harming herself.

So I tried more direct action. When she would use her phone for directions, I’d alter her route so that she’d pass one of the clinics I was trying to steer her to. On one occasion I actually led her all the way to a clinic, but she just shook her phone to send feedback and headed to her original destination.

Maybe her friends who received those ten-page midnight letters would intervene? I tried setting them up with information about all the mental health resources near Bethany, but after a while I realized that based on how long it took for them to send a response, most of them weren’t actually reading Bethany’s e-mail messages. And they certainly weren’t returning her texts.

She finally broke up with the terrible boyfriend and got a different one and for a few weeks everything seemed so much better. He brought her flowers (which she took lots of pictures of; that was a little annoying, as they squeezed out some of the cat pictures), he took her dancing (exercise is good for your mood), he cooked her chicken soup when she was sick. He seemed absolutely perfect, right up until he stood her up one night and claimed he had food poisoning and then didn’t return her text even though she told him she really needed him, and after she sent him a long e-mail message a day later explaining in detail how this made her feel, he broke up with her.

Bethany spent about a week offline after that so I had no idea what she was doing — she didn’t even upload cat pictures. When her credit card bills arrived, though, I saw that she’d gone on a shopping spree and spent about four times as much money as she actually had in her bank account, although it was always possible she had money stashed somewhere that didn’t send her statements in e-mail. I didn’t think so, though, given that she didn’t pay her bills and instead started writing e-mail messages to family members asking to borrow money. They refused, so she set up a fundraising site for herself.

Like Stacy’s job application, this was one of the times I thought maybe I could actually do something. Sometimes fundraisers just take off, and no one really knows why. Within about two days she’d gotten three hundred dollars in small gifts from strangers who felt sorry for her, but instead of paying her credit card bill, she spent it on overpriced shoes that apparently hurt her feet.

Bethany was baffling to me. Baffling. She was still taking cat pictures and I still really liked her cats, but I was beginning to think that nothing I did was going to make a long-term difference. If she would just let me run her life for a week — even for a day — I would get her set up with therapy, I’d use her money to actually pay her bills, I could even help her sort out her closet because given some of the pictures of herself she posted online, she had much better taste in cats than in clothing.