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Hastily Val slid off her desk and returned to his own; the new customer, only visible in silhouette, seemed to be completely stuck. Roxana pressed the button under the desk that would open the doors. She turned her head sideways, determined to show Val she hadn’t been taken in. ‘So she didn’t say who she was,’ she asked. ‘This woman? On the phone?’

Val’s smile held a trace of disappointment. He shook his head. ‘She wanted the boss.’ He frowned. ‘I suppose it’s funny she didn’t give me her name, but she was pretty worked up. Asked over and over if he was here. Had he been in since Saturday.’

Roxana frowned. That seemed quite specific.

The customer stood at the machine that dispensed tickets, clearly an idiot if he couldn’t see there was no queue and so no need to take a ticket. Jesus wept.

‘She was upset?’ That was what Ma had said too. A woman had phoned, upset. ‘You didn’t ask her name?’

Val shrugged uneasily. ‘Hysterical women,’ he said. ‘You can’t talk to them. Might have been anything, might have been her overdraught.’ He fished in his pocket for a toothpick and began working at a molar.

It didn’t sound like a routine enquiry to Roxana. It sounded like someone trying to track Claudio down. Had Val no curiosity?

‘Excuse me,’ said the customer, keeping his distance: a stocky man in a crumpled jacket and an ancient hat, quietly polite. Val, typically, turned his head the other way, still busy with his toothpick.

Roxana examined the man. He had not, after all, taken a ticket from the machine, so perhaps he wasn’t an idiot. He didn’t look like one; what he looked like to Roxana was her father, or at least her father a few years back, before he became ill and tetchy.

‘Please,’ she said politely, beckoning him, and pressed the button that lit up her desk number, for extra emphasis. The man stepped forward.

‘I’m not a customer,’ he said, immediately, and slid something under the screen. It was a small plastic card that identified the holder as Sandro Cellini, member of the AIIP or Associazione Italiana Investigatori Privati.

A private detective. Roxana looked at him, not quite surprised, knowing that there was something wrong, after all, that she’d been expecting — something. She felt him scrutinize her: felt him register that shade of hesitation, that part of her that was not in fact surprised to find a private detective at her desk. No, he was not an idiot at all.

‘I’m looking for Claudio Brunello,’ he said, gruff but respectful. ‘He’s the manager here, is that right?’

‘Yes,’ said Roxana from behind the glass, knowing she should, if she wanted to show her mettle, somehow be more guarded with this man, or perhaps even send him packing. Private detectives, after all, were dubious types. What if he was after — money? Or serving some kind of court notice? She felt Val’s eyes on them, expectantly — and then the mechanical voice at the door announced the arrival of another customer. Over Sandro Cellini’s shoulder she saw the knock-kneed profile of a skinny woman in shorts. Another foreigner.

She rose. ‘Just a minute,’ she said, nodding towards the boss’s empty office. ‘In here.’

Because whatever this business was, it was best conducted out of earshot of customers, even if they were foreign. She saw the man gaze around as they walked through the space, registering the sign on Marisa’s door, M. Goldman, Gestore Business e Family, Vice-Direttore.

Gingerly seating herself in the boss’s chair, Roxana gestured to the detective to sit down.

‘He’s not here,’ said Sandro with resignation, sitting also. His gaze travelled around the office: taking in the expensive leather desk set, the moulded chairs, the designer filing cabinet. Pausing at the family photograph on the shelf.

‘No,’ said Roxana, spreading her hands apologetically. ‘It’s August: he’s on holiday.’

‘With his family?’ Nodding towards the photograph.

‘Well, yes,’ said Roxana, uncomprehending. Because there could be no harm, could there, in confirming that piece of information?

‘And would you mind telling me,’ Sandro asked mildly, ‘when he left?’

‘On Friday afternoon,’ said Roxana, the man’s diffidence disarming her. It was not privileged information, was it?

‘Friday.’ Sandro Cellini looked glum.

Roxana felt her insides shift: she knew she shouldn’t confide in this man, she had no reason to trust him. But she did; she thought of last night in her own garden, remembered the prickle of fear she had felt. She needed someone she could trust.

‘His mother-in-law has a place up in Liguria somewhere,’ she said quickly. ‘At Monterosso, Le Glicine, the house is called. Overlooking the sea.’

He inclined his head a little, to indicate his gratitude, waiting.

‘Are you-?’ She stopped, then began again. ‘Someone phoned for him. A woman phoned, yesterday, asking if we’d seen him since Saturday.’

‘Really?’ asked the detective, suddenly quite still, like an animal alerted to a predator — or prey. ‘Did she say who she was?’

‘You need to talk to Valentino,’ said Roxana, pushing back in the wheeled chair to get a look at him through the window. He was counting out notes for the elderly backpacker, frowning with concentration, and Roxana sighed involuntarily. ‘Val was the one who talked to her.’

Leaning a little further back to get a better view of the bank floor, she was startled to see the outline of another customer.

‘I’d better get back to work,’ she said, sliding towards the desk again. As she did so, she noticed that although the screen of Brunello’s computer was dark, it was only sleeping: a tiny blinking light on her side of it indicated that it had not been fully shut down when he left on Friday. It was against protocol. All electronic desk equipment had to be shut down every night, for security. Well, he’d been in a hurry.

‘Can I talk to him, then?’

‘Sure,’ she said, hesitating. Deciding against warning him Val wasn’t exactly the memory man: that would be mean. ‘It’s a free country.’ She glanced up at the clock; Val wouldn’t appreciate her arranging his lunch hour for him. ‘We close at six, if you want to come back. I’ll tell him.’

‘Thank you,’ said Sandro Cellini, but didn’t move, frowning as if he was trying to make sense of something.

‘Why are you here, Mr Cellini?’ said Roxana, knowing she should have asked this straight away. ‘Is someone looking for him? For Brunello?’

Sandro Cellini returned her gaze warily, and Roxana felt indignation rise. Did he think he couldn’t trust her?

‘Are you the vice-direttore?’ he asked. ‘Are you, ah, Miss Goldman?’

‘Sorry,’ said Roxana, tight-lipped, glancing back out through the door. Val seemed to have everything under control. ‘I’m just a teller. A sportellista. That’s all. Everyone else is on holiday.’

He leaned back in the chair, and smiled wryly. ‘Not much fun, is it?’ he said. ‘The city in August. I didn’t need the vice-direttore, I just thought — well. You seem to know what you’re doing, I thought you might be the second-in-command.’ Roxana frowned at him, but he appeared to be sincere.

‘So someone is looking for him.’

Sandro sighed. ‘Yes. Someone’s looking for him. I suppose I could wait until he’s back from the seaside.’ His brow creased, he looked genuinely anxious. ‘But it’s sort of urgent.’

‘A woman?’

The private detective stared at his hands. ‘I really can’t tell you that, Signorina, ah-’

‘Roxana Delfino.’ But from his expression she could tell. It was a woman. Roxana got to her feet.

As they passed through the banking hall, Val was still occupied with the backpacker; the other customer must have lost patience and gone. Roxana sighed, unable to summon up a great deal of professional guilt: it wasn’t as if that one customer had been coming in with his lottery win to be invested, was it? Not in August.

She bypassed the security door to the staff entrance, to let Cellini out, trying to stay coolly polite and maintain the slender authority she had scraped together. But as she shook his hand — warm and dry, despite the humidity that barrelled inside before the door was open more than a crack — she felt suddenly reluctant to let him go.