“But-surely you don’t cook their food.”
Reynolds chuckled. “Cooking, Mr. Kincaid, has nothing to do with it. You have to realize that, in most fast-food restaurants, virtually everything has been processed and flash-frozen, then reheated for serving. If it weren’t for the chem lab, it wouldn’t taste like anything. Certainly nothing you’d ever want to put in your mouth.”
“What do you do?”
Reynolds’s eyes twinkled. “Magic.” He reached for a nearby vial containing a clear liquid. “See this? This is the secret of the double whammy burger in the Bob’s Burgers chain. And that one? Something we came up with last year. Made the chicken sandwich a top seller at Burger Bliss.”
“That stuff is in the food?”
“Just a touch. That’s all it takes.”
“Doesn’t sound very appetizing.”
“Don’t be fooled. Those burgers sell by the millions. You’ve eaten fast food before, haven’t you?”
Ben smiled wryly. “Once or twice.”
“And be honest-for the most part, it tastes pretty good, doesn’t it? May not be good for you, but the flavor is generally yummy. That’s why they sell so well. Up to ninety percent of a food’s taste can derive from its aroma. And we provide the aroma.”
“That’s amazing.”
“Yes, I suppose it is. It’s the dirty secret that has made the fast-food industry the gigantic economic success it is. May have made the whole nation obese in the process. But it’s made a lot of businessmen very rich. Last year, Americans spent more than one hundred and ten billion dollars on fast food-more than they spent on cars, computers, or college. Combined.”
“That much?”
“It’s a huge business. Hugely successful. For years, the taste and aroma business was dominated by a handful of chemical plants located just off the New Jersey Turnpike. International Flavors & Fragrances is the largest. They handle many of the large fast-food chains. They’re responsible for six of the country’s top ten perfumes. We were actually one of the first to make a success of it in the Southwest.”
“Based on your fast-food formulae?”
“It isn’t just that. We’ve devised flavors for potato chips, cereals, bread, crackers, ice cream, toothpaste, mouthwash. Even pet food.”
“I’m surprised all this chemistry doesn’t jack up those cut-rate fast-food prices.”
Reynolds flat out laughed. “Are you kidding? Fast food is cheap for a reason. You’re not exactly eating Grade-A meat, you know. Typically, the packaging costs the company more than the food itself. They can afford a chemical or two to make it scrummy.”
“Where do these flavors come from?”
“Most are a combination of several chemical compounds, but often the primary aroma comes from a single component. Let me show you.” He grabbed one of the vials of colored fluids, uncorked it, and held it under Ben’s nose. “Close your eyes and tell me what you think.”
Ben took a whiff. “Apple.”
“Yeah. Except actually, it’s ethyl-2-methyl butyrate.” He uncorked another vial. “Try this one.”
Ben inhaled. “Marshmallow.”
“You’d think. But in truth it’s pure ethyl-3-hydroxybutanoate. And methyl-2-peridylketone gives you popcorn. Benzaldehyde smells like almond. And 3-methyl butanoic acid gives you human body odor.”
“Wouldn’t that make a swell hamburger.”
“No, but a hint of it might make a splendid cologne.”
“How can you add these chemicals to food without telling people? Aren’t there FDA rules? Labeling laws?”
Reynolds smiled. “Ever read one of those labels?”
“Only when I’m trying to diet.”
“Next time you check one out, or read the ingredients on a fast-food product, look for the words natural flavor.”
“I thought we were talking about chemicals.”
“We are. But if they come from organic sources, they’re called natural flavors. Even if we’ve worked for months to create those natural flavors in the lab. If they come from inorganic sources, they’re called artificial flavors. Either way, it sounds pretty innocuous, don’t you agree?”
“And you don’t have to explain what they are?”
“Nope. The FDA doesn’t make us identify the ingredients of the flavor additives, as long as they’re GRAS-Generally Regarded As Safe. You wouldn’t believe some of them. Beef extracts are commonly added to chicken sandwiches. So-called natural smoke flavor is often added to grilled chicken breasts. Is that natural? You tell me. Whatever it is, we’re specifically protected from detailing the ingredients-because these formulae are considered trade secrets.”
“Nice loophole.”
“Believe me, it’s true. The fast-food corps are constantly spying on one another, trying to swipe the other guys’ formulae. They hire spies-they’re called kites in the biz-to ferret out their competitors’ secrets. Every aspect of this business is cutthroat. Did you hear about the Kraft Foods pizza case? Kraft sued Schwan’s, claiming they stole their frozen pizza plans. They asked for 1.75 billion in damages.”
Ben whistled.
“We’re expected to do our best to keep these secrets out of the hands of kites. Which is why we have the tight security.”
“We’ve come a long way since Betty Crocker, huh?”
“Oh, not really. Flavor additives go way back. Remember, when Columbus and most of the other early explorers took off, they were searching for spices. Making food taste good was big business even then. We’re doing the same thing they did, except with chromatographs, spectrometers, and vapor analyzers.”
“Is this the kind of work Ray Goldman did? And Frank Faulkner?”
“Frank was a flavorist. He specialized in developing new food flavor formulae. He was one of the best. Sort of a cross between a chemist and a poet. There was talk that he might start his own lab. Before the tragedy. He did some breakthrough work on mouthfeel.”
“Mouthfeel?”
“Oh yeah. Very important. Mouthfeel is the combination of chemicals and textures in the mouth that determine how a processed food is perceived by the consumer.”
“Can that be controlled?”
“You betcha. Mouthfeel men use starches, gums, fats, and emulsifiers to alter the texture of foods.”
Ben considered. “Did you know anyone who might have had a grudge against Frank?”
He shook his head. “It’s like I told the police all those years ago. The murder came as a complete surprise to me. To all of us.”
“What about his personal life? Any skeletons there?”
“Not that I ever heard about. Frank seemed like the model of a family man. So many kids-but he loved them. You could tell that whenever he mentioned them. He’d been very successful and made a lot of money, and he liked to shower it on his family.”