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The same skeptics in the West Wing and the NSS second-guessed McChrystal’s decision to secure several key villages in Helmand early in the campaign. They argued that the significant population center in the south was Kandahar. This was coming from the same critics who had wanted to avoid counterinsurgency—which is focused on population centers—and had demanded a “proof of concept” for his overall strategy.

The gap between the White House and senior Defense leaders became a chasm. Early in 2010, it had widened as the White House criticized the U.S. military relief effort in Haiti, the repeal of “Don’t Ask, Don’t Tell” was playing out, I resisted major cuts in the FY2011 defense budget, and I wrote my memo on shortcomings in our preparations for a possible conflict with Iran. While the military’s every move in Afghanistan was examined through a microscope, and we were under great pressure to speed the surge, no comparable attention was paid to the civilian side. Commanders in the field were the most insistent in pleading for more civilian expertise, citing one example after another where even a small number of U.S. diplomats or development experts would make a dramatic difference in provincial capitals, villages, and rural areas. One of the few things the NSC principals had agreed upon the previous fall was that a significant increase in the number of American civilian experts was essential to success, but the numbers trickled in far too slowly. Donilon would occasionally raise the problem with Hillary or her deputies in principals’ meetings, but little came of it.

We at Defense certainly at times contributed to White House suspicions. For example, overly optimistic statements by McChrystal and others about the early success of military operations in and around the village of Marjah in Helmand—in particular, the claim of an Afghan “government in a box” ready to insert—gave ammunition not only to skeptics inside the government but also to the press. The more our commanders touted any success in the field, the more the NSS looked for evidence they were wrong. We should have done a better job of explaining what we were doing on the ground to implement the president’s decisions, although God knows we tried. Neither side was really listening.

In mid-January 2010, I made my second and last trip to Pakistan. Mike Mullen and Richard Holbrooke had devoted significant time and energy to cultivating the Pakistanis, reassuring them we wouldn’t abandon them and trying to get them to work more closely with us on the Afghan-Pakistani border. No administration in my entire career devoted more time and energy to working the Pakistanis than did President Obama and all his senior team. On January 21–22, I met with President Asif Ali Zardari, Prime Minister Yousaf Raza Gilani, and most important, the chief of the army general staff, General Ashfaq Parvez Kayani. My message was consistent: we were committed to a long-term strategic partnership; we needed to work together against the “syndicate of terror” placing Afghanistan, Pakistan, and India at risk; we needed to remove safe havens on both side of the border; Pakistan needed to better control anti-Americanism and harassment of Americans; and the Pakistani army’s “extra-judicial killings” (executions) were putting our relationship at risk. In a speech at Pakistan’s National Defense University, I took direct aim at the many conspiracy theories circulating about us: “Let me say, definitively, the United States does not covet a single inch of Pakistani soil. We seek no military bases and we have no desire to control Pakistan’s nuclear weapons.”

The visit was for naught. I returned convinced that Pakistan would work with the United States in some ways—such as providing supply lines through Pakistan, which were also highly profitable—while at the same time providing sanctuary for the Taliban and other extremists, so that no matter who came out on top in Afghanistan, Pakistan would have influence. If there was to be any reconciliation, the Pakistanis intended to control it. Although I would defend them in front of Congress and to the press to keep the relationship from getting worse—and endangering our supply line from Karachi—I knew they were really no ally at all.

If you’ll remember, in recommending a surge of 30,000 troops to the president the previous fall, I was counting on our coalition partners in Afghanistan to contribute an additional 6,000 to 7,000 troops, which would get us close to the 40,000 McChrystal had requested. At a NATO defense ministers meeting in Istanbul on February 4–5, 2010, I leaned hard on my colleagues to find at least 4,000 more trainers to send to Afghanistan. I told them that effectively training a sizable Afghan security force was the exit strategy for all of us. I promised our allies more training to deal with IEDs and offered to make available to them counter-IED technologies we had developed. I then visited Ankara, Rome, and Paris to urge leaders in those governments to do more. The European governments eventually contributed an additional 8,000 to 9,000 troops. Even with this new infusion, though, we remained short of trainers needed to build up the Afghan army.

Two organizational changes in Afghanistan in early 2010 helped the allied effort considerably. The U.S. leadership had long thought that having a senior NATO civilian in Kabul to partner with the military commander would be important. Earlier efforts along these lines had not been successful, but in January the British ambassador to Afghanistan, Mark Sedwill, was appointed to the senior civilian role. He would prove a valuable partner for the ISAF commander and a useful influence both in Brussels and in Afghanistan.

The second change was solving the U. S. command and control problem once and for all—for the first time, to bring all American forces (including both special operations and the Marines) under the U.S. theater commander, at last establishing “unity of command.” I told McChrystal at the February defense ministers meeting that I wanted him to be like Eisenhower in World War II and have complete command of all forces in the theater. Toward the end of February, I told Mullen and Petraeus the same thing. To accomplish this, Petraeus said, getting the Marines under McChrystal’s command was “the Holy Grail.” After deferring for too long to multiple senior military voices supportive of or resigned to the status quo, I simply directed the command change. By late spring, every American in uniform in Afghanistan was under McChrystal’s command. It had taken far too long to get there, and that was my fault. I had fired several senior officers and officials because once they had been informed about a serious problem, they had not acted aggressively to solve it. I had been guilty of doing the same damn thing with respect to Afghan command and control.

As we surged troops into Afghanistan and McChrystal honed our military strategy, his staff began to tackle a problem that had concerned me all along—the inadequacy of our intelligence on the ground. McChrystal’s intelligence chief, Major General Michael Flynn, prepared a report detailing our ignorance of tribal, social, and political relationships in local areas, and our lack of understanding of power relationships and familial and clan connections. His diagnosis was on target as far as I was concerned, and I thought his proposals to remedy the situation made sense, including having our troops on the ground report what they learned as they went into villages, met with tribal elders, and brokered local deals. My only concern with Flynn’s remarkable analysis was that in January 2010, he published it in a think-tank journal so that everyone, including our adversaries in Afghanistan, could read about our deficiencies. Still, he was on the money in a critically important part of our effort.