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I traveled once again to Afghanistan in early March and, as usual, met with Karzai. The prospects for reconciliation with the Taliban and reintegration of their fighters into Afghan society were much on everyone’s mind, especially Karzai’s, since he had convoked a national peace conference in late April. I told him we supported reconciliation but that it had to be on his terms, not those of Taliban chief Mullah Omar. He should negotiate from a position of strength, and I suggested he could probably do that by the coming autumn. I informed him that the request for an additional $30 billion needed to fund the surge would be before Congress about the time of his visit to the United States in May. “You could help Secretary Clinton and me,” I told him.

As always, though—sorry to be predictable on the subject—the high point of the trip was getting out of Kabul to see the troops. I was flown to Forward Operating Base Frontenac near Kandahar to visit the 1st Battalion of the 17th Infantry Regiment, a Stryker unit that had suffered twenty-one killed and sixty-two wounded in its successful campaign. Roughly one out of seven soldiers in that unit had become a casualty. As a memorial to the fallen, they had set up a tepee with shelves along the sides holding photographs of those who had been killed, along with small mementos and coins left by comrades and visitors like me to honor them. It was, I thought, a sacred place, and I stayed in there alone for several minutes.

My spirits were revived by lunch with 10 junior enlisted soldiers and then a meeting with 150 of their buddies. As always, they were refreshingly candid. They were concerned about the tighter rules for engaging the enemy to prevent civilian casualties. Although they understood the consequences of hitting innocent people, they wanted to be able to fire more warning shots. They wanted more female soldiers to help search houses. They said the Afghan army troops were “good but lazy” and the Afghan national police were “corrupt and often stoned.” Someone always caught me off guard in these exchanges, in this case a soldier who said there was a design flaw in the soldiers’ combat uniform (fatigues)—the crotches tore out too easily crossing fences. He added with a smile, “It’s not a problem in the summer, but it can get a little breezy in the winter.” I allowed as how I probably wouldn’t have heard about that problem back in the Pentagon. (It turned out the Army was aware of this problem and had already ordered replacements.)

I was then flown to Combat Outpost Caferetta in northeastern Helmand province to see the 3rd Battalion, 4th Marine Regiment. Captain Andy Terrell led me on a walk through the town of Now Zad, once home to 30,000 people and a former Taliban stronghold so laced with IEDs as to render it uninhabitable. The Marines had taken Now Zad the previous December and cleared most of the mines, at a great cost in double amputations. I was told that about a thousand residents had returned, and economic life was reviving. As I walked down the dusty main street, a few shops were open with a handful of men and boys standing around. I wondered, as I saw the significant number of Marines throughout the town and noted the paucity of open shops and the absence of livestock, whether this was a show for my benefit, or whether my visit and the presence of so many Marines to guard me had simply led people to hide. There was no question about the courage and grit the Marines had shown in taking this town or of the sacrifices they had endured. The question in the back of my mind was simply whether it had been worth what it cost them.

Before leaving Afghanistan the next day, I visited Camp Blackhorse, outside Kabul, one of the largest training camps for the Afghan army. Afghan defense minister Abdul Rahim Wardak met me there wearing a three-piece suit. He escorted me to various training demonstrations. I took a few minutes to thank the U.S. soldiers who were trainers there and then spoke to several hundred Afghan trainees through an interpreter. Wardak insisted that I end my remarks with a few encouraging words in Pashto. He wrote them out phonetically for me on a card. I gave it my best shot, which I suspected was none too good, and to this day I don’t know what I actually said to them. Presumably it was nothing too insulting because they didn’t appear offended.

My comments to the press on this trip weren’t exactly brimming with optimism. I told those traveling with me to Now Zad that my visit there had reinforced my belief that we were on the right path, “but it will take a long time.” “People need to understand there is some very hard fighting, very hard days ahead…. The early signs are encouraging, but I worry that people will get too impatient and think things are better than they actually are.” No one could accuse me of looking at Afghanistan through rose-colored glasses. I’d seen our soldiers and Marines and what they’d accomplished, but I also understood what lay ahead for them.

Obama made his first trip as president to Afghanistan on March 28, 2010. He was on the ground for six hours, meeting with Karzai and with American troops at Bagram Air Base. His appearance gave a boost to Karzai, even as the U.S. president delivered some tough messages on corruption, drug trafficking, and governance. They also discussed reconciliation with the Taliban. The troops gave him a tumultuous welcome. Jones later told me angrily that a senior embassy official had told the Afghans prematurely about the visit and that not long after the president’s plane departed Kabul, a rocket hit the tarmac less than a quarter mile from where it had been parked.

The divide over Afghanistan between State and Defense on one side and the White House and the NSS on the other, smoldering since December, flamed again at the beginning of April. Mullen and Michèle Flournoy returned to Washington from separate trips to Afghanistan, both deeply disturbed by what they had seen. Flournoy came to see me on April 2 to express her concerns about Ambassador Eikenberry’s skepticism regarding the president’s strategy, his treatment of Karzai, and State-NSS wrangling over who was in charge of the civilian side of the war effort. Mullen shared those concerns. A few days later I told Hillary I wanted to use my regularly scheduled time with the president that week to discuss these issues and asked if she would join me. She said yes. Jim Jones asked if the three of us could meet first without the president to come up with some ways forward. I said okay.

The next day I was discussing a sensitive personnel matter in private with the president when he asked me about Afghanistan. I told him I had agreed with Jones not to discuss my concerns with him—Obama—until Jones, Clinton, and I met. Obama said, “Consider that overruled.” So I said that Eikenberry seemed convinced the strategy Obama had approved would fail. I said the ambassador, and others, had to deal more positively with Karzai, especially in public statements. It was a matter of Afghan sovereignty and pride. The Department of State and the White House/NSS were wrestling for the steering wheel on the civilian side, I continued, and this was going to take the entire effort into a ditch. Obama was quite reserved in his response, commenting only that the principals needed to work out the turf issue.

A few minutes later Clinton, Mullen, Donilon, and I met with Jones in his office. I repeated my concerns with added vigor and details. I said Eikenberry’s pervasive negativity radiated throughout the embassy and was like a general telling troops going into a fight that the campaign would fail. I was very critical of his, and the White House’s, treatment of Karzai, reminding all that Karzai knew we had interfered in the election the previous fall and noting that press secretary Robert Gibbs’s public statement that very morning—that the United States might withdraw the invitation for Karzai to visit Washington in May—had been a horrible mistake. (Gibbs was reacting to Karzai’s public statement that if foreigners didn’t stop meddling in Afghanistan, he might join the Taliban—yet another of his many impulsive public statements that caused all of us heartburn.) I then described the White House–State problem as we saw it from Defense. Mullen endorsed what I had said, adding that we would be looking at rule of law, corruption, and governance issues in a few months, and yet there were no plans. “The civilian side is not happening,” he said.