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By the end of 2006, U.S. commanders in Afghanistan were telling the press that the number of Taliban attacks had surged by 200 percent in December from a year earlier and that since Musharraf’s deal with the tribes had gone into effect in early September, the number of attacks in the border area had gone up by 300 percent. Military briefers reported that suicide attacks had grown from 27 in 2005 to 139 in 2006; the number of roadside bombings in the same period had risen from 783 to 1,677; and the number of direct attacks using small arms, grenades, and other weapons had gone from 1,558 to 4,542. Two thousand six had been the bloodiest year since 2001. When I became secretary, the war in Afghanistan, as in Iraq, was clearly headed in the wrong direction.

Recognizing the deterioration, just prior to my becoming secretary, President Bush had ordered an increase in the number of U.S. troops from 21,000 to 31,000 over a two-year period—what he called a “silent surge.” He also doubled funding for reconstruction, increased the number of military-civilian teams (provincial reconstruction teams) carrying out projects to improve the daily life of Afghans, authorized an increase in the size of the Afghan army, and ordered more U.S. civilian experts to Afghanistan to help the ministries in Kabul become more effective (and less corrupt). Bush also encouraged our allies to do more in all these areas, and to drop the “national caveats” that limited the combat effectiveness of their troops.

It was against this backdrop that I made my first visit to Afghanistan in mid-January 2007, less than a month after being sworn in. As on my first trip to Iraq, General Pace joined me. It was nearly midnight when we landed and rode in a heavily armored motorcade to the main U.S. base in Kabul, Camp Eggers. There was snow and ice everywhere, and the temperature was about twenty degrees. My accommodations at Bader House consisted of a small second-floor bedroom with dim lighting and a bed, couch, easy chair, desk, and drapes that all looked like they had been salvaged from an old college dorm. The staff shared one room with four bunk beds. We all knew we were “living large” compared to our troops, and no one complained.

The first morning, I met with our ambassador, Ronald Neumann; then the senior American commander, Lieutenant General Karl Eikenberry; then other U.S. commanders; and finally with the commander of the International Security Assistance Force (the NATO-dominated coalition), British general David Richards. I heard a consistent message from everyone: the Taliban insurgency was growing, their safe havens in Pakistan were a big problem, the spring of 2007 would be more violent than the previous year, and more troops were needed. I was told that NATO nations had not provided some 3,500 military trainers they had promised, and Eikenberry—who was due to rotate out less than a week after my visit—asked that the deployment of a battalion of the 10th Mountain Division (about 1,200 troops) be extended through the spring offensive.

I told Eikenberry that if he thought more troops were needed, I was prepared to recommend that course of action to the president. At the same time, Pace made clear that additional troops for Afghanistan would increase the strain on the U.S. military at least in the short run. While I said I wanted to keep the initiative and not allow the Taliban to regroup, Pace had put his finger on a huge problem. With the surge in Iraq and 160,000 troops there, the Army and Marine Corps didn’t have combat capability to spare. My intent upon becoming secretary had been to give our commanders in Iraq and Afghanistan everything they needed to be successful; I realized on this initial visit to Afghanistan I couldn’t deliver in both places at once.

That afternoon we helicoptered east across the snow-covered mountains to Forward Operating Base Tillman, at an elevation of some 6,000 feet in eastern Afghanistan, only a few miles from the Pakistani border and near a major Taliban infiltration route. When we landed, I couldn’t help but reflect that a little over twenty years before, as deputy director of the CIA, I had been on the Pakistani side of the border looking into Afghanistan and doing business with some of the very people we were fighting now. It was a stark reminder to me of our limited ability to look into the future or to foresee the unintended consequences of our actions. That was what made me very cautious about committing military forces in new places.

I was met by Captain Scott Horrigan, the commander at FOB Tillman, who gave me a tour. His troops were partnered with about 100 Afghan soldiers in this fortified outpost in the mountains, named for Corporal Patrick Daniel Tillman, a professional football player who had enlisted in the Army and was killed in Afghanistan in a friendly-fire tragedy in 2004. The walking tour across snow, rocks, and mud brought home to me just how much we were asking of our young officers and troops in these isolated posts. Captain Horrigan was overseeing road building, negotiating with local tribal councils, training Afghan soldiers—and fighting the Taliban. His base was attacked by rocket and mortar fire at least once a week. The range of his responsibilities and the matter-of-fact way he described them and conducted himself took my breath away. I thought to myself that the responsibilities this young captain had and the authority and independence he enjoyed would make any return to garrison life—not to mention the civilian world—very hard. More than any headquarters briefing, the quiet competence, skill, and courage that he, his first sergeant, and their men displayed gave me confidence that we could prevail if we had the right strategy and proper resources.

In a dramatic shift of setting and circumstance, I met that evening for the first time with President Karzai in the presidential palace in Kabul. Karzai owed his position—and his life—to American support, yet he was very much a Pashtun leader and an Afghan nationalist. Accordingly, distrust and dislike of the British, who had famously failed to pacify Afghanistan in the nineteenth century, was in his DNA. I would meet with him many times over the next four and a half years, often alone, in every subsequent visit. He and I were able to speak very frankly to each other. His wife had given birth to a son a few days before my initial visit, and in future meetings I would always ask about the boy, of whom he was very proud. While dealing with Karzai could be incredibly frustrating and maddening, especially for those who had to do it nearly every day, I quickly understood the importance of actually listening to him—something too many of my American colleagues, including all our ambassadors during my time as secretary, did too rarely—because he was very open about his concerns. Long before issues such as civilian casualties, the actions of private security contractors, night raids, and the use of dogs on patrols became nasty public disputes between Karzai and the international coalition, he would raise these matters in private. We were far too slow in picking up on these signals and taking action. Karzai knew he needed the coalition but he also was sensitive to actions that would anger the Afghan public, undermine their tolerance for the presence of foreign troops in their country, and reflect badly on him in the eyes of his countrymen. “I know I have many flaws,” Karzai once told me, “but I do know my people.”

Wholly dependent upon the largesse and protection of foreign governments and troops, he was exceptionally sensitive about any foreign action or commentary that did not show respect for Afghan sovereignty, Afghan citizens, or himself. He was especially allergic to foreign criticism of him or his family, particularly on the issue of corruption. He tracked the foreign press zealously (or his staff did) and once showed me an article critical of him in The Irish Times. I thought to myself, Who in the hell reads The Irish Times outside Ireland? But all too often, in both the Bush and Obama administrations, American officials failed to calibrate their criticisms of Karzai in terms of what was said, how often, at what level, and whether publicly or privately. The result was to make a challenging relationship more difficult than it needed to be.