‘Er... good,' said Moist.
‘Worst of ‘em all is soap, sir,' said Groat, lowering his voice. ‘Terrible stuff, sir, washes away the beneficent humours. Leave things be, I say! Keep the tubes running, put sulphur in your socks and pay attention to your chest protector and you can laugh at anything! Now, sir, I'm sure a young man like yourself will be worrying about the state of his—'
‘What's this do?' said Moist hurriedly, picking up a pot of greenish goo.
‘That, sir? Wart cure. Wonderful stuff. Very natural, not like the stuff a doctor'd give you.'
Moist sniffed at the pot. ‘What's it made of?'
‘Arsenic, sir,' said Groat calmly.
‘Arsenic?'
‘Very natural, sir,' said Groat. ‘And green.'
So, Moist thought, as he put the pot back with extreme care, inside the Post Office normality clearly does not have a one-to-one relationship with the outside world. I might miss the cues. He decided that the role of keen but bewildered manager was the one to play here. Besides, apart from the ‘keen' aspect it didn't need any effort.
‘Can you help me, Mr Groat?' he said. ‘I don't know anything about the post!'
‘Well, sir... what did you use to do?'
Rob. Trick. Forge. Embezzle. But never - and this was important -using any kind of violence. Never. Moist had always been very careful about that. He tried not to sneak, either, if he could avoid it. Being caught at 1 a.m. in a bank's deposit vault while wearing a black suit with lots of little pockets in it could be considered suspicious, so why do it? With careful planning, the right suit, the right papers and, above all, the right manner, you could walk into the place at midday and the manager would hold the door open for you when you left. Palming rings and exploiting the cupidity of the rural stupid was just a way of keeping his hand in.
It was the face, that was what it was. He had an honest face. And he loved those people who looked him firmly in the eye to see his inner self, because he had a whole set of inner selves, one for every occasion. As for firm handshakes, practice had given him one to which you could moor boats. It was people skills, that's what it was. Special people skills. Before you could sell glass as diamonds you had to make people really want to see diamonds. That was the trick, the trick of all tricks. You changed the way people saw the world. You let them see it the way they wanted it to be...
How the hell had Vetinari known his name? The man had cracked von Lipwig like an egg! And the Watch here were... demonic! As for setting a golem on a man...
‘I was a clerk,' said Moist.
‘What, paperwork, that sort of thing?' said Groat, looking at him intently.
‘Yes, pretty much all paperwork.' That was honest, if you included playing cards, cheques, letters of accreditation, bank drafts and deeds.
‘Oh, another one,' said Groat. ‘Well, there's not a lot to do. We can shove up and make room for you in here, no problem.'
‘But I am supposed to make it work again as it used to, Mr Groat.'
‘Yeah, right,' said the old man. ‘You just come along with me, then, Postmaster. I reckon there's one or two things you ain't bin tole!'
He led the way out, back into the dingy main hall, a little trail of yellow powder leaking from his boots.
‘My dad used to bring me here when I were a lad,' he said. ‘A lot of families were Post Office families in those days. They had them big glass drippy tinkling things up in the ceiling, right? For lights?'
‘Chandeliers?' Moist suggested.
‘Yep, prob'ly,' said Groat. ‘Two of ‘em. And there was brass an' copper everywhere, polished up like gold. There was balconies, sir, all round the big hall on every floor, made of iron, like lace! And all the counters was made of rare wood, my dad said. And people? This place was packed! The doors never stopped swinging! Even at night... oh, at night, sir, out in the big back yard, you should've been there! The lights! The coaches, coming and going, the horses steamin ‘... oh, sir, you should've seen it, sir! The men running the teams out... they had this thing, sir, this device, you could get a coach in and out of the yard in one minute, sir, one minute! The bustle, sir, the bustle and fuss! They said you could come here from Dolly Sisters or even down in the Shambles, and post a letter to yourself, and you'd have to run like the blazes, sir, the very blazes, sir, to beat the postman to your door! And the uniforms, sir, royal blue with brass buttons! You should've seen them! And—'
Moist looked over the babbling man's shoulder to the nearest mountain of pigeon guano, where Mr Pump had paused in his digging. The golem had been prodding at the fetid horrible mess and, as Moist watched him, he straightened up and headed towards them with something in his hand.
‘—and when the big coaches came in, sir, all the way from the mountains, you could hear the horns miles away! You should've heard them, sir! And if any bandits tried anything, there was men we had, who went out and—'
‘Yes, Mr Pump?' said Moist, halting Groat in mid-history.
‘A Surprising Discovery, Postmaster. The Mounds Are Not, As I Surmised, Made Of Pigeon Dung. No Pigeons Could Achieve That Amount In Thousands Of Years, Sir.'
‘Well, what are they made of, then?'
‘Letters, Sir,' said the golem.
Moist looked down at Groat, who shifted uneasily.
‘Ah, yes,' said the old man. ‘1 was coming to that.'
Letters...
... there was no end to them. They filled every room of the building and spilled out into the corridors. It was, technically, true that the postmaster's office was unusable because of the state of the floor: it was twelve feet deep in letters. Whole corridors were blocked off with them. Cupboards had been stuffed full of them; to open a door in-cautiously was to be buried in an avalanche of yellowing envelopes. Floorboards bulged suspiciously upwards. Through cracks in the sagging ceiling plaster, paper protruded.
The sorting room, almost as big as the main hall, had drifts reaching to twenty feet in places. Here and there, filing cabinets rose out of the paper sea like icebergs.
After half an hour of exploration Moist wanted a bath. It was like walking through desert tombs. He felt he was choking on the smell of old paper, as though his throat was filled with yellow dust.
‘I was told I had an apartment here,' he croaked.
‘Yes, sir,' said Groat. ‘Me and the lad had a look for it the other day. I heard that it was the other side of your office. So the lad went in on the end of a rope, sir. He said he felt a door, sir, but he'd sunk six feet under the mail by then and he was suffering, sir, suffering... so I pulled him out.'
‘The whole place is full of undelivered mail?'
They were back in the locker room. Groat had topped up the black kettle from a pan of water, and it was steaming. At the far end of the room, sitting at his neat little table, Stanley was counting his pins.
‘Pretty much, sir, except in the basement and the stables,' said the old man, washing a couple of tin mugs in a bowl of not very clean water.
‘You mean even the postm— my office is full of old mail but they never filled the basement? Where's the sense in that?'
‘Oh, you couldn't use the basement, sir, oh, not the basement,' said Groat, looking shocked. ‘It's far too damp down here. The letters'd be destroyed in no time.'
‘Destroyed,' said Moist flatly.
‘Nothing like damp for destroying things, sir,' said Groat, nodding sagely.
‘Destroying mail from dead people to dead people,' said Moist, in the same flat voice.
‘We don't know that, sir,' said the old man. ‘I mean, we've got no actual proof.'
‘Well, no. After all, some of those envelopes are only a hundred years old!' said Moist. He had a headache from the dust and a sore throat from the dryness, and there was something about the old man that was grating on his raw nerves. He was keeping something back. ‘That's no time at all to some people. I bet the zombie and vampire population are still waiting by the letter box every day, right?'
‘No need to be like that, sir,' said Groat levelly, ‘no need to be like that. You can't destroy the letters. You just can't do it, sir. That's Tampering with the Mail, sir. That's not just a crime, sir. That's, a, a—'
‘Sin?' said Moist.
‘Oh, worse'n a sin,' said Groat, almost sneering. ‘For sins you're only in trouble with a god, but in my day if you interfered with the mail you'd be up against Chief Postal Inspector Rumbelow. Hah! And there's a big difference. Gods forgive'.
Moist sought for sanity in the wrinkled face opposite him. The unkempt beard was streaked with different colours, either of dirt, tea or random celestial pigment. Like some hermit, he thought. Only a hermit could wear a wig like that.
‘Sorry?' he said. ‘And you mean that shoving someone's letter under the floorboards for a hundred years isn't tampering with it?'
Groat suddenly looked wretched. The beard quivered. Then he started to cough, great hacking, wooden, crackling lumps of cough, that made the jars shake and caused a yellow mist to rise from his trouser bottoms, "scuse me a moment, sir,' he wheezed, between hacks, and he fumbled in his pocket for a scratched and battered tin. ‘You suck at all, sir?' he said, tears rolling down his cheeks. He proffered the tin to Moist. ‘They're Number Threes, sir. Very mild. I make ‘em meself, sir. Nat'ral remedies from nat'ral ingredients, that's my style, sir. Got to keep the tubes clear, sir, otherwise they turn against you.'