The administrator is standing behind a girl, lifting her arms up and then pushing them down, and yelling, “Serve from the left! Take away from the right! Now you do it! Serve from the left! Take away from the right! More vigor! Serve from the left! Take away from the right!”
The girl was practically in tears.
I gathered she was preparing for a fancy dinner and the girl was going to be serving. It was a little terrifying. I gathered my signed papers and scurried off to the post office, rather traumatized after witnessing this borderline abusive enforcement of dining etiquette.
This was a rather horrible example of the Bad Boss, a type with which I am far too familiar. To wit: Once we were having a staff meeting, and the boss said, “I’ve decided we need a café au lait at the front desk.”
“That’s nice of you to consider the coffee needs of the visitors,” I said.
“What coffee needs? I’m talking about a light beige,” she corrected me. “A charming English major out of Howard University.”
My jaw dropped. These are the kind of outrageous racial remarks we were dealing with in the seventies. It happens even now, but back then it was particularly prevalent and grotesque.
Which reminds me: In circumstances like that, you have to say something. It isn’t bad manners to point out when someone is being gallingly racist. You have an obligation not to let it slide. Alas, why is it that childish, bigoted, or foolish people so often seem to wind up in charge?
One of the worst bosses I ever had was a producer on Guide to Style.He always wanted to make sure everyone knew he was in charge, so he would assert himself in very aggressive ways.
In Episode 2 of Season 2, the adorable Gretta Monahan and I were doing the reveal of our subject’s new look to her family and friends. Well, the soundstage was unbearable. It was 120 degrees, and there was no air circulation. The model fainted. I caught her and then heard, from the audience, the boss say, annoyed, “Well, we’ve got to do it again!”
I followed him into the production room and said, “This can’t continue. We have seven more hours. This is abusive. We can’t go on like this. You can do whatever you want to me, but not to them. The crew and the audience are suffering. They didn’t sign on for this.” The walls were paper thin, and everyone knew something was going on because I never walk off the set. When I got back, the crew gave me a round of applause.
But it wasn’t over. The producer ran onto the set and started yelling at me.
“ Theysigned on to this!” he yelled, pointing to the audience while poking me in the chest.
“Can we please not do this here?” I asked. I don’t like to fight in front of the crew with anyone, much less our boss. He ignored my request and kept poking.
“They signed on to be guests,” I said, “but not to a sensory-deprivation environment with no water and 120-degree temperatures.”
We fought until we had no fight left in us. The model revived. We got through it somehow. But I thought: I am never working for this man again.And I never have. One day my wonderful assistant told me, “I have your old boss on the line. He’s at Ralph Lauren and wants to buy you a suit?”
“Hang up on him,” I said.
At the same time that I see people wielding power badly, I’ve seen a backlash against holding power of any kind, and I just don’t get it. For example, I don’t understand that be-a-pal parenting style. Children don’t need more friends. They need parents. You’re the adult, and they need you to act like one. And if you think you want your child to be your friend, you need to be in therapy.
Dale Carnegie wrote an insanely popular guide for salesmen called How to Win Friends and Influence People.It has been in print for something like seventy years, and it contains stories about how to become a better conversationalist. It’s basically about how to trick people into liking you.
In one of the book’s illustrative stories, a man is told to run the refreshment booth at a fair. He arrives to find two elderly ladies disgruntled because they feel their power has been usurped. So he hands one of them the cash box to manage and asks the other to show the teenagers how to use the soda machine. This supposedly gives them a sense of power and control and ensures that “the evening was very enjoyable.”
This is supposed to be a happy story, but it doesn’t sound like a good idea to me. You were in charge. You were handed the cash box. You’re new. The person running the event was a veteran. There’s probably a reasonwhy those ladies weren’t in charge.
That kind of behavior guide is all about giving insecure people something to make them feel good about themselves. But it’s so patronizing.
In another story in the book, a student in a beginning crafts class asks to go into the higher class. The teacher agrees. Everyone’s happy, and a lesson has been learned about “our deep desire to feel important.”
Well, I don’t know about that.
During my time as chair of the Fashion Design Department at Parsons, too many of my students would say on the first day of school, “I’m more advanced than this class. I need to take a junior rather than a sophomore class.”
I always responded, “We have four weeks to add/drop. I’ll speak to your faculty, and they will know within a month if you are so adept that you can go to the next level.”
Did it ever happen? Never!
In Life’s Little Instruction Book,which has sold more than ten million copies, the writer advises us to: “Compliment three people every day.”
Well, maybe, but only if they’re worthy. And do you keep a checklist?
“Buy great books even if you never read them.”
“Own a great sound system.”
“Sing in the shower.”
Really, it’s like: “Act aggressively happy whether you are or not.”
A lot of that book is about busting out of social constrictions and getting all touchy-feely and feel-goody. Well, I think a lot of people feel entirely too good about themselves and bust out of social constrictions entirely too much.
My now twenty-three-year-old niece, Wallace, much matured from the “Uncle Nag” days, often picks me up here in New York City and then we take the train together to see the rest of our family. I adore my niece, and I am so impressed with her great manners. She is so respectful of people. She sends thank-you cards. It’s great fun to do things with her and to have her visit because she’s good company and seems genuinely to appreciate a dinner out or whatever we choose to do together.
Also, the visits are planned well in advance, so there are no surprises. (One of the cardinal rules of visits: Don’t drop in.People who drop in drive me to despair. It’s simply not acceptable.)
People need boundaries and rules. Society does, too. You don’t flourish if you’re left to do anything in any situation. I say this about art and design all the time, and it doesn’t always make me incredibly popular.
A few years ago, I was at a conference of fashion design educators in Copenhagen. I was the only American, and I was reviled because I was from that place.What they hated about American design was that we look at design through a lens of commerce. They thought it constrained creativity. I maintain that having constraints is very helpful for the creative process.
On Project Runway,the designers do better work when they have a very specific challenge. And for me, it’s easier to discuss their work when there’s a real point of departure, rather than the do-whatever-you-want challenges, when all I can say is, “Well, if this is the look you wanted to achieve, you did it!”