When I watch British period movies ( Gosford Park,for example), I’m struck by how people in service are ignored to the point of invisibility. Is that what this mistreatment of waiters is about? Some kind of reverence for Mother England? We’re supposed to be a democracy in this country. We’re not supposed to have royalty. From my perspective, getting high and mighty with anyone standing behind a counter or working at a restaurant is downright un-American.
Yes, there are bad waiters. Once at dinner with my family, we had a waitperson drop an entire tray of Bloody Marys on us. My sister had on a white sweater. Her four- and one-year-olds were very upset by the noise and mess and the sudden sight of their mother covered in what looked to them like blood. The whole restaurant stopped and stared at us. And would you believe the waiter and manager didn’t even acknowledge it? They didn’t give us a discount on our bill, nor did they apologize. That’s the rare situation when I think it’s fair to tip less than the going rate.
My niece, Wallace, was in town recently, and we went out for dinner. She’s doing some teaching and loves it. We were chatting away about academia. The restaurant was crowded, so we ate at the bar. The bartender was incredibly nice, so we talked with him a bit. At the end of the night he comped our drinks because he said, “You were so nice!”
I thought about it, and we hadn’t been thatnice. We’d just been friendly and polite. I guess that’s rare enough to make him impressed. How disappointing is that?
Now that I think about it, when faced with unexpected generosity, I’m always floored. Once I was having lunch at Michael’s with Grace Mirabella when a man came up and introduced himself as Mickey Drexler. Mickey was the CEO of the Gap for many years and had just moved over to J. Crew. He said he was a big fan of the show.
“Well, I’m a big fan of what you did with the Gap,” I said, “and I can’t wait to see what you do at J. Crew.” (As we know now, he did an amazing job repositioning that brand.)
The next day, I received a handwritten card from Mickey Drexler with a 30 percent off J. Crew Friends and Family discount card for life.
I GO FOR LONG periods of time when I feel like casual politeness is completely extinct. I received an e-mail recently from a certain glamorous host of Top Chef. I won’t say who she is, but she was once married to a world-famous novelist who received death threats.
She told me she was looking for a jewelry designer for her line, and I said I would put my radar up and send her anyone I found who might be a good fit. Well, I found someone terrific, discovered she was available, and sent along her résumé. I was very proud of myself for making such a great match.
Then I never heard back. Nor did the designer. I was so embarrassed. Here I had this great jewelry designer all excited, and then it was as if I’d made up the whole gig. Either the glamorous host should have followed up with the designer about the project or written one of us back to say, “I found someone, but thank you so much.”
Without that acknowledgment, I have to assume she didn’t really want my help after all, so I’ll keep that in mind if she ever asks for anything again.
To be honest, few people will help you a first time, especially in fashion. This business is so ruthless. I hope I’m not destroying anyone’s warm and fuzzy feelings about the industry to reveal this, but many fashion designers really and truly hate one another. I think it’s because there is only a finite number of people who buy very expensive clothes, so the thinking among designers is: “They have my customer” or “That order could be mine if they weren’t here.”
Of course, plenty of people in the fashion world are wonderful. When John Bartlett, a lovely man, closed his Claiborne by John Bartlett brand, there were people saying, “It’s because he’s too nice that this happened to him.”
No! It’s the economy, among other things. The only difference between him and all the horrible divas who lost their jobs at the same time is that now everyone wants to work with John because he’s such a great guy, and no one wants to work with the others.
Certain awful people prosper in the short term, but how much fun is your life if you’re a diva everyone hates? And if bad behavior happens at the office, it almost always happens at home, too. People make excuses for divas. I don’t want an excuse. I don’t care about the reasons behind extreme misbehavior. I don’t want to sound coldhearted, but it makes me crazy when people say, “Well, X is happening to her, so of course she’s yelling at her assistant.” If X is happening to you, that should be all the more reason to keep everyone close by being kind.
To his immense credit, Michael Kors is a diplomat who takes the high road. But most designers are totally threatened by other designers. When we have two designer guest judges, you can feel the hostility in the studio. The judging is edited in such a way that you usually can’t tell, but every now and then you’ll catch a whiff of the tension. Multiply that bitchy glance by a million, and you’ll get some sense of what it’s like.
I’m reminded of that scene in the fashion documentary Valentino: The Last Emperorin which Karl Lagerfeld takes Valentino aside at Valentino’s party and tells him they’re the only two good designers in the world—which I take to mean, “I am the only good designer. Look what a good guest I’m being! I’m calling you a peer!”
European designers in particular hate American ones. They see Americans as sellouts and too commercial. This may just be my patriotism speaking (and I do love my country), but from my point of view, our hypercommercialism and obsession with pop culture actually make American clothes great.
There’s something very outdated about the European way of talking about these things. If you look at what walks down the couture runways in Paris, it’s not what the customers actually buy. People used to. In the sixties and even into the seventies, women of a certain social station would actually buy couture. And it used to be that couture week had a dramatic impact on the world. There was a trickle-down effect.
But now? There used to be more than two hundred couture houses in Paris. Now there are, what, a dozen? And Lindsay Lohan is designing for one of them!
There’s a quote from me floating around about this. A New Yorkmagazine reporter asked me at a party how I felt about Lindsay Lohan designing for Emanuel Ungaro. I was taken aback because I hadn’t heard anything about it until then. I said that if it was true, “It’s got to be a publicity stunt. Or a crack-smoking board of directors?”
How I said it was a little blunt, but I stand by the sentiment. I mean, Lindsay Lohan knows how to buy things, but does she know how to design? And if she does, then at that level?
The critics didn’t think so. Her eighties-inspired debut in the fall 2009 collection was panned. Women’s Wear Daily,the fashion-world bible, called it “an embarrassment.”
Well, at least Ungaro is trying new things and attempting to stay modern. Christian Lacroix has been having big trouble because he has only the couture line and has long seemed averse to any kind of modernization. There was talk about having the French government bail out the company—after more than two decades of losses. If I were a French citizen, I’d question whether that was a wise investment of tax money.