В2. Дополнительный материал
| ПРЕДМЕТ | НАЗВАНИЕ | ИЗДАТЕЛЬ | ISBN |
| Service Support | Service Support | OGC/HMSO | 0 11 33 |
| Service Delivery | Service Delivery | OGC/HMSO | 0 11 330017 4 |
| Service Management | Security Management | OGC/HMSO | 0 11 330014 X |
| Applications | Application Management | OGC/HMSO | 0 11 330866 3 |
| Infrastructure | ICT Infrastructure Management | OGC/HMSO | 0 11 330865 5 |
| Implementation | Planning to Implement Service Management | OGC/HMSO | 0 11 330905 8 |
| General ITSM | The Guide to IT Service Management | Addison Wesley | 0 20 173792 2 |
| Humor | Not the IT Infrastructure Library | Giggle Production | 0 95 334690 0 |
В.3. Веб-сайты
| OGC | http://www.ogc.gov.uk |
| ITIL | http://www.itil.co.uk |
| EXIN | http://www.exin.nl |
| ISEB | http://www.bcs.org.uk/iseb |
| itSMF-AU | http://www.itsmf.org.au |
| itSMF-BE | http://www.itsmf.be |
| itSMF-CA | http://www.itsmf.ca |
| itSMF-DE | http://www.itsmf.de |
| itSMF-NL | http://www.itsmf.nl |
| itSMF-SA | http://www.itsmf.org.za |
| itSMF-UK | http://www.itsmf.com |
| itSMF-USA | http://www.itsmf.net |
| ITSM PORTAL | http://en.itsmportal.net |
| ITIL/ITSM World | http://www.itil-itsm-world.com |
| The ITIL Tooling Page | http://tools.itsmportal.net |
| ITIL world | http://www.itilworld.com |
| Loyalist College | http://www.itilexams.com |