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“We need another operative. Another working agent to back us up. Don’t we? We shouldn’t have to keep separating all the time.”

“We worked together at Lavender Lodge,” I said.

“That was a one-off.” Lockwood moved his arm, and pushed the hair out of his face. “Hardly ever happens now. Anyway, look around. We’re not really coping, are we?”

George yawned. “What makes you say that?” He gave an almighty stretch and knocked over the pile of ironing, which collapsed on my head. Like a giant amoeba undulating purposefully across a petri dish, a pair of George’s briefs flopped slowly past my nose.

“Case in point,” Lockwood said as I shook myself free. “One of you should have sorted all that. But you haven’t had time.”

“Or you could always iron them, of course,” George said.

“Me? I’m even busier than you.”

This was the way it always went now. We were working so hard at night, we had no energy for doing stuff during the day. So we no longer got around to inessential things, such as keeping the place tidy or sorting the laundry. All of 35 Portland Row was suffering. The kitchen looked like a salt-bomb had gone off in it. Even the skull in the jar, no stranger to vile surroundings, had made indignant comments about the environment we lived in.

“If we had another agent,” Lockwood said, “we could properly take turns. One of us could rest at home each night and do odd jobs during the day. I’ve been considering this for a while. It’s the only answer, I think.”

George and I were silent. The idea of a new colleague didn’t much appeal to me. In fact, it gave me a twisty sort of feeling in my belly. Overstretched as we definitely were, I liked the way we operated. As we had at Lavender Lodge, we backed each other up when necessary, and we got things done.

“Are you sure?” I said at last. “Where would they sleep?”

“Not on the floor,” George said. “They’d probably get some disease.”

“Well, they’re not sharing the attic with me.”

“They wouldn’t have to sleep here, you idiots,” Lockwood growled. “Since when has living under the same roof been a requirement for the job? They could turn up for work in the morning, like ninety-nine percent of other people do.”

“Maybe it’s not a full agent that we need,” I suggested. “Maybe we just need an assistant. Someone to tidy up after us. In all the important stuff, surely, we’re doing fine.”

“I agree with Lucy.” George returned to his comic. “We’ve got a good setup here. We shouldn’t mess it up.”

“Well, I’ll think about it,” Lockwood said.

The truth was, of course, that Lockwood was far too busy to think about it at all, and so nothing was ever likely to happen. Which suited me just fine. I’d been at the company eighteen months so far. Yes, we were overworked; yes, we lived in partial squalor. Yes, we risked our lives almost every night. Yet I was very happy.

Why? Three reasons: my colleagues, my new self-knowledge, and because of an opened door.

Of all the agencies in London, Lockwood & Co. was unique. Not just because it was the smallest (total number of agents: three), but because it was owned and run by someone who was himself young. Other agencies employed hundreds of child operatives—they had to, of course, because only children could detect ghosts—but these companies were firmly controlled by adults who never got closer to a haunted house than shouting distance across the street. Lockwood, however, was a leader who fought ghosts himself—his skills with the rapier were second to none—and I knew I was lucky to work at his side. Lucky in a lot of ways. Not only was he independent, but he was an inspiring companion, managing to be both coolly unflappable and recklessly audacious at the same time. And his air of mystery only added to his allure.

Lockwood seldom spoke of his emotions, desires, or the influences that drove him, and in the first year of living at Portland Row, I had learned almost nothing about his past. His absent parents were an enigma, even though their possessions hung on every wall. How he’d come to own the house, with enough money to start his own agency, I likewise didn’t have a clue. To begin with, this didn’t much matter. Secrets followed Lockwood about like the flapping of his coat, and it was nice to be close enough to feel them brush against me, too.

So Lockwood’s proximity made me happy. George, it had to be said, had been more of an acquired taste, being scruffy, acerbic, and renowned around London for his casual approach to the application of soap. But he was also intellectually honest, had boundless curiosity, and was a brilliant researcher whose insights kept us all alive. Plus—and this is the crucial point—he was ferociously loyal to his friends, who happened to be Lockwood and me.

And it was precisely because we were friends, because we trusted one another, that we were each free to explore the things closest to our hearts. George could happily research the causes of the Problem. Lockwood could steadily build the reputation of the firm. Me? Before arriving at Portland Row, I’d been ignorant—even uneasy—about my ability to hear the voices of the dead and (sometimes) communicate with them. But Lockwood & Co. gave me the opportunity to explore my psychic Talents at my own pace, and uncover what I could do. After the pleasure I got from my companions, this new self-perception was the second reason why I was so content that grim November morning as the rain poured down outside.

And the third? Well, for some months I’d been growing frustrated by Lockwood’s ultimate remoteness. All three of us certainly benefited from our shared experiences and mutual trust, but as time went by the mysteries that surrounded him had begun to weigh heavily on me. This had been symbolized by his refusal to tell us anything about a particular room on the first floor of the house, a room we had never been allowed to enter. I’d had a lot of theories about this strange, shut door, but it was clear to me it had something to do with his past—and probably with the fate of his missing parents. The secret of the room had steadily become an invisible block between us, keeping us apart, and I’d despaired of ever understanding it—or ever understanding him.

Until one summer day, when Lockwood had unexpectedly relented. Without preamble he’d taken George and me up to the landing, opened the forbidden door, and shown us a little of the truth.

And do you know what? It turned out I’d been wrong.

It wasn’t his parents’ room at all.

It was his sister’s.

His sister, Jessica Lockwood, who had died there six years before.

To protect our clients’ sanity, and my own peace and quiet, the skull in the ghost-jar ordinarily resided in a remote corner of our basement office, concealed beneath a tea cozy. Occasionally it was brought up to the living room and the lever in its lid opened, so that it could communicate eerie secrets of the dead—or exchange childish insults with me, whichever it felt like doing. It so happened that it was sitting on the sideboard late that afternoon, when I came in to gather equipment for the evening.

As arranged earlier, we were splitting forces. George had already departed for the Whitechapel public restrooms in search of the reported Shade. Lockwood was readying himself for his expedition in search of the veiled woman. My visit had been canceled; I’d just been gearing up for the block of apartments when I’d had a call from my client, postponing the visit due to illness. That meant I had a swift choice: stay at home and sort the laundry or accompany Lockwood instead. You can guess which one I picked.

I gathered my rapier from where I’d chucked it the night before, and also a few scattered salt-bombs that had been dumped beside the sofa. As I made for the door, a hoarse voice spoke from the shadows. “Lucy! Lucy…”