That night Otto Dressler proposed to Martin that he accept the bellboy job at the Vanderlyn Hotel. Although Martin had all the makings of a first-rate cigar man, and would one day inherit the store, Otto wanted him to have the chance to better himself. Wasn’t America the land of opportunity? And wasn’t the Vanderlyn Hotel a golden opportunity? Sure, the cigar store was doing well enough, but the hours were long and hard and life was an endless battle to pay the lease. And it wasn’t as if Martin would be leaving home, or quitting the store; he’d simply devote his mornings to the Vanderlyn and the rest of his time to the store. He would then be in a position to choose. To his mother’s objection that the job would mean an end to Martin’s education, which would never go beyond the eighth grade, his father replied that there were other ways to get an education, that he himself had gone to work at the age of twelve, and that in any case Martin could quit his job after a few months or a year and return to school if the job proved disappointing. As for the odd hours: he himself would walk Martin down the block to the hotel at twenty of six each morning. Martin would be home for lunch.
Two days later Martin began work at the Vanderlyn Hotel.
In his dark green uniform with maroon trim, he sat on a bench near the check-in desk with three other bellboys and watched the main door. When he was at the end of the row it was his turn to spring up whenever the desk clerk rang a bell, unless the buzzer rang and the bellboy captain ordered him up to a room. Martin, who enjoyed the drama of sliding along the row and wondering what fate had in store for him, was astonished by the immense variety of things people carried: leather Gladstone bags with nickel corner protectors, slim leather dress-suit cases, soft alligator-skin satchels, pebble-leather club bags, English cabinet bags, canvas telescope bags with leather straps, hatboxes, black umbrellas with hook handles, colored silk umbrellas with pearl handles, white silk parasols with ruffles, packages tied with string; and one morning a woman wearing a hat with fruit on it came in with a brass cage containing a monkey. The idea was to offer people immediate relief from their oppressive burdens, while never seeming to insist. But there was more to it than that: Martin saw that after the signing in it was his job not merely to carry the bags, but to lead the way to the elevators — and this meant being careful not to walk too quickly, especially in the case of those who were clearly new to the hotel and seemed a little uncertain, although the opposite error of being overly familiar must also be avoided, while at the same time the bags, however heavy or clumsy, had to be carried without an appearance of struggle. Once in the elevator, it was important to stand in silence beside the bags, to erase oneself behind the dignity of the uniform, while at the same time not seeming cold or indifferent and indeed remaining alert to any sign of helplessness in the traveler. At the door of a room, Martin set down the bags, opened the door with the key, and led the way in, setting the bags down wherever he was requested to do so. After that he checked to see that the shades were raised and the curtains open, tested the faucets in the washstand, and made sure the maid had left clean towels. Then he placed the key in the inside keyhole and hesitated ever so slightly as a reminder that he should be tipped.
It was also his task to answer the buzzer that sounded when a guest pushed a button in the wall beside the bed: one ring for the bellboy, two for ice water, three for the chambermaid. Guests usually wanted a pitcher of ice water, which Martin fetched from a table outside the kitchen, but they might want anything: a newspaper from the newsstand in the lobby, another hand towel, writing paper and envelopes from one of the writing rooms, help with a stuck shade. Sometimes Martin was sent out of the hotel on short errands: to buy a bottle of cough syrup at a drugstore or a shirt collar at a haberdasher’s, to deliver a shoe with a loose heel to a cobbler, to find a safety pin or a spool of white sewing silk. For all these services he received tips of a dime or a quarter, or even thirty-five cents, so that in the course of a week he found that he made over ten dollars in tips alone.
As in the cigar store, where Martin sensed that people liked him, so too in the lobbies, the elevators, and the rooms of the Vanderlyn Hotel he moved in an atmosphere that, despite its briskness and even harshness, was one of welcome, of swift smiles and appreciative glances. Among those smiles and glances Martin was aware of the smiles and glances of women: elderly, imperious women in expensive hats who were grateful for polite, flawless attention, young wives beside portly husbands, little girls in straw hats with black ribbons, exasperated matrons with creaking corsets and furious eyes, bored-looking girls of sixteen attended by maiden aunts. At fourteen Martin was tall and broadshouldered, with smooth dark hair and a shadow on his upper lip; in his uniform he carried himself with a certain authority. But if people liked him, if he attracted appreciative glances from women, it wasn’t at all, he decided, because he was striking to look at: his face, for example, was even-featured in an unremarkable way that some would consider handsome but that he, for his part, found irritating. No, if people smiled at him, it was because of something else, some quality of sympathy or curiosity that made him concentrate his deepest attention on them, made him sense their secret moods. People were grateful for such attention, and rewarded Martin with looks and smiles. Sometimes he received a different kind of look, a more penetrating, more ambiguous gaze, flashed out from a pair of coffee-black or smoke-blue eyes that an instant before had glanced at him coolly. Such looks Martin received respectfully, even gratefully, though in themselves they seemed to belong to a different version of himself, a version that hadn’t yet come into being. It was a version of himself that he was willing to wait for, without impatience.
In the early mornings that grew darker and darker, Martin walked with his father down the half-sleeping block to the well-lit lobby of the Vanderlyn Hotel. Even at quarter to six the world was up and about. Milk wagons clattered over the cobbles, hacks pulled by clopping horses rattled along. In the near distance he could hear the rumble of the Sixth Avenue El. His father left him at the rounded stone entranceway that made him think of a castle. In a basement room he changed into his bellboy uniform, dark green with brass buttons, a maroon stripe running down each trouser leg. He liked to keep his buttons brightly polished and to fit the flat round hat carefully to his head. From his bench in the lobby he would watch the morning grow brighter, hear the world fill with the sounds of day: the jingling bells and grinding wheels of the new Broadway horsecars, the rattle of dishes in the dining room, the clank of a maid’s bucket on the marble stairs. As the day grew brighter and louder Martin felt himself filling with light and sound, so that by noon he was ready to burst with energy. Sometimes, after changing back into his clothes, he sat for a few minutes in a soft chair in the main lobby and took it all in: the people walking about or taking their ease, the shiny mahogany desks in the writing rooms, laughter in the ladies’ parlor, the gilt hexagons on the ceiling, the great marble stairway. The spectacle interested him, interested him deeply, though it came over him that he wasn’t particularly eager for a way of life represented by marble and gilt and feathered hats. No, what seized his innermost attention, what held him there day after day in noon revery, was the sense of a great, elaborate structure, a system of order, a well-planned machine that drew all these people to itself and carried them up and down in iron cages and arranged them in private rooms. He admired the hotel as an invention, an ingenious design, a kind of idea, like a steam boiler or a suspension bridge. But could you say that a bridge or a steam boiler was an idea? In the warm, bright lobby Martin’s thoughts would grow confused, as if he had been falling into a fantastic dream, and with an inner shake of the head he would force himself to stare at a solid table leg, a brass spittoon on the marble floor, an ash-burn on the arm of a chair, an empty glass, clear and hard, sitting beside a folded newspaper.