3.242 Applying the New Modifiers.
Returning to EXAMPLE A of the decision making strategy we analyzed earlier in this section, we will apply these modifiers to make a more explicit analysis of the administrator's strategy as a means to assist us in accessing more resources for her and for ourselves. We can now add the following distinctions to our analysis:
1) The feelings that the individual has derived from her testing of the report material are a meta response — "I get the feeling that something may have been left out." These feelings are obviously not a congruent continuation of the content presented in the report, nor are they a negation or reversal of the content. A congruent response might be, "This proposal catches my feelings exactly." A polarity response might state, "My feeling is that we have to take an entirely different approach."
2) The administrator begins her operation with a meta auditory digital response about the feelings: "I have to ask myself, how might this affect the results of this decision?" A congruent response would be something like, "… and I say to myself, 'yes, something really is missing'." A polarity response would have gone something like, "… but a part of me says, 'it's really as complete as it can be'."
3) At this point in the elicitation process it is uncertain whether the images the administrator constructs from this verbalization are meta, polarity or congruent responses, although we can postulate from the context in which they appear that they are probably congruent responses to the verbal question, "How might this affect the results of this decision?"
4) The relationship of the feelings is also not specified verbally. However, it is likely that they are feelings about the images being made — a meta response.
5) The final auditory digital step is a meta response as well. She is saying that she doesn't know what to say — clearly a response about the step.
The fully notated strategy, then, adding in the new modifiers, looks like:
We have put question marks under the constructed visual and the second kinesthetic steps to show that they aren't yet verified. In general, when the nature of the response is not specified, we simply show an arrow by itself "→".
To complete the elicitation process in this example, to help the person access the appropriate resources needed to make the decision, you have a number of choices available:
a) You could gather more information, specifying the relationship between (1) the constructed visual images and the preceding auditory digital response by asking questions like, "Just how do you picture the effects that the information you feel is missing might have on the results?" (2) the kinesthetic response and the constructed images, by asking questions like, "What kind of feelings do you get as you look at the possible effects of the missing information?"
b) You could help the individual to supply the missing auditory digital activity ("I don't know what to say") by responding, "I'd say (Ai) it might be a good idea to look at (V) some alternatives and feel them out (Ki)." Notice that in making a verbalization such as this you also match the decision strategy of the administrator, packaging your response to be maximally congruent with the decision strategy of the person you are assisting. (We will discuss this process in detail in the next section of this book.)
c) You can circumvent the individual's present strategy that has left her indecisive and access some possible resource strategies such as: 1) Change the strategy she is using now, which involves testing the material to find what might be wrong or what is missing, to a strategy that operates to generate and test possible ways of solving the dilemma. The new strategy could be elicited by asking questions like "How would you know if this proposal were sufficiently complete and appropriate to provide a clear understanding and to get the results that are important for this decision?" Or "What specifically do (you, I, we) need to do in order to get the information needed to make this proposal complete and appropriate?" 2) Elicit a reference experience from the past through transderivational search in which the individual has already employed a strategy that assisted them in breaking through to make a decision in a situation similar to the one now being faced: "Has there ever been a time when you were faced with a difficult decision such as this before, when after getting stuck you were able to come up with just the right answer — one that allowed you to make the most appropriate decision, getting results that were completely satisfactory to everyone involved?" Through each of these two possible options you will elicit another sequence of representations, or strategy, that the administrator may employ as a resource to help her achieve the outcome desired. As the individual presents you, through her behavior, with the sequential steps, you would again identify the representational form of the strategy. (Techniques for the resourceful utilization of these strategies will be presented in the remaining sections of this book.)
For instance, in response to the question in (2) above, the administrator might answer:
"Well (head and eyes orient down and to the right, takes a deep breath) I remember one time I was feeling so stuck I was just about ready to totally give up and suddenly (eyes dart to level and left position) … I remembered something someone told me once about trusting your intuitions and I began to get the feeling that all I had to do was wait and the answer would come … and sure enough in a matter of moments (eyes shift up and left) I flashed on a great solution."
Analysis: Here the person starts out negatively describing an intense kinesthetic sensation that resulted from the testing of previous operations.(Ki- )
Predicate: "I was feeling so stuck …"
Accessing cue: Head and eyes down and to the right. Takes a deep breath.
Analysis: When the feelings reach a certain level of intensity, however, she has a polarity response auditorily, by remembering something positive someone has told her. <Ard>
Predicate: "I remembered someone told me”
Accessing cue: Eyes level and to the left.
Analysis: A congruent kinesthetic response follows the auditory digital memory. (Ki+)
Predicate: "began to get the feeling …"
Accessing cue:
Analysis: And a congruent visual response is accessed by the positive feelings. (Vi)
Predicate: "I flashed …"
Accessing cue: Eyes up and left.
We would notate this resource strategy as:
Note that we have not specified whether the visual image was one that she constructed or remembered, even though she accessed up and left with her eyes. This is because in our ongoing context, the administrator is remembering the situation and may be accessing a constructed image that was made back then.
Also notice that the steps in this strategy offer a different sequence of representational systems than her previous decision strategy.