Not surprisingly, the marketing of a conspicuously high-sugar, high-cholesterol, Shadow-class snack cake had presented substantially more challenges than the actual kitchenwork of development and production. As with most Antitrend products, the Felony! had to walk a fine line between a consumer’s resentment of the Healthy Lifestyles trend’s ascetic pressures and the guilt and unease any animal instinctively felt when it left the herd — or at least perceived itself as leaving the herd — and the successful Shadow product was one that managed to position and present itself in such a way as to resonate with both these inner drives at once, the facilitator told the Focus Group, using slight changes in intonation and facial expression to place scare quotes around herd. The perfectly proportioned mixture of shame, delight, and secret (literally: closeted) alliance in the Ericson-D.D.B.N. spots was a seminal example of this sort of multivalent pitch, Terry Schmidt said (tweaking Awad again and letting the small secret thrill of it almost make him throw a puckish wink at the smoke detector), as too was Jolt Cola’s brand name’s double entendre of a ‘jolt’ both to the individual nervous system and to the tyranny of dilute and innocuous soft drinks in an era of trendy self-denial, as well of course as Jolt’s well-packaged can’s iconic face with its bulging crossed eyes and electricized hair and ghastly fluorescent computer-room pallor — for Jolt had worked to position itself as a recreational beverage for digital-era phreaks and dweebs and had managed at once to acknowledge, parody, and evect the computer-dweeb as an avatar of individual rebellion.
Schmidt had also adopted one of Darlene Lilley’s signature physical MAMs when addressing TFGs, which was sometimes to put one foot forward with his or her weight on its heel and to lift the remainder of that foot slightly and rotate it idly back and forth along the x axis with the planted heel serving as pivot, which in Lilley’s case was slightly more effective and appealing because a burgundy high heel formed a better pivot than a cocoa-brown cordovan loafer. Sometimes Schmidt had dreams in which he was one of a Focus Group’s consumers being led by Darlene Lilley as she crossed her sturdy ankles or rotated her 9DD high heel back and forth along the floor’s x axis, and she had her eyeglasses off, which were small and oval with tortoiseshell-design frames, and was holding them in a MAM such that one of the glasses’ delicate arms was in very close proximity to her mouth, and the whole dream was Schmidt and the rest of the Focus Group for the nameless product hovering right on the edge of watching Darlene actually put the glasses’ arm inside her mouth, which she came incrementally closer and closer to doing without ever quite seeming to be aware of what she was doing or the effect it was having, and the feeling of the dream was that if she ever did actually put the plastic arm in her mouth something very important and/or dangerous would happen, and the ambient unspoken tension of the dream’s constant waiting often left Schmidt exhausted by the time he awoke and remembered again who and what he was, opening the lightproof curtains.
In the morning at the sink’s mirror shaving sometimes Schmidt as Mr. S. would examine the faint lines beginning to appear and to connect the various dots of pale freckle in meaningless ways on his face, and could envision in his mind’s eye the deeper lines and sags and bruised eye-circles of his face’s predictable future and imagine the slight changes required to shave his 44-year-old cheeks and chin as he stood in this exact spot ten years hence and checked his moles and nails and brushed his teeth and examined his face and did precisely the same series of things in preparation for the exact same job he had been doing now for eight years, sometimes carrying the vision further all the way and seeing his ravaged lineaments and bloblike body propped upright on wheels with a blanket on its lap against some sundrenched pastel backdrop, coughing. So that even if the almost vanishingly unlikely were to happen and Schmidt did somehow get tagged to replace Robert Awad or one of the other SRDs the only substantive difference would be that he would receive a larger share of Team Δy’s after-tax profits and so would be able to afford a nicer and better-appointed condominium to masturbate himself to sleep in and more of the props and surface pretenses of someone truly important but really he wouldn’t be important, he would make no more substantive difference in the larger scheme of things than he did now. The almost-35-year-old Terry Schmidt had very nearly nothing left anymore of the delusion that he differed from the great herd of the common run of men, not even in his despair at not making a difference or in the great hunger to have an impact that in his late twenties he’d clung to as evidence that even though he was emerging as sort of a failure the grand ambitions against which he judged himself a failure were somehow exceptional and superior to the common run’s — not anymore, since now even the phrase Make a Difference had become a platitude so familiar that it was used as the mnemonic tag in low-budget Ad Council PSAs for Big Brothers/Big Sisters and the United Way, which used Make a Difference in a Child’s Life and Making a Difference in Your Community respectively, with B.B./B.S. even acquiring the telephonic equivalent of DIF-FER-ENCE to serve as their Volunteer Hotline number in the metro area. And Schmidt, then just at the cusp of 30, at first had rallied himself into what he knew was a classic consumer delusion, namely that the B.B./B.S. tagline and telephone number were a meaningful coincidence and directed somehow particularly at him, and had called and volunteered to act as Big Brother for a boy age 11–15 who lacked significant male mentors and/or positive role models, and had sat through the two three-hour trainings and testimonials with what was the psychological equivalent of a rigid grin, and the first boy he was assigned to as a Big Brother had worn a tiny black leather jacket with fringe hanging from the shoulders’ rear and a red handkerchief tied over his head and was on the tilted porch of his low-income home with two other boys also in expensive little jackets, and all three boys had without a word jumped into the back seat of Schmidt’s car, and the one whose photo and heartbreaking file identified him as Schmidt’s mentorless Little Brother had leaned forward and tersely uttered the name of a large shopping mall in Aurora some distance west of the city proper, and after Schmidt had driven them on the nightmarish I-88 tollway all the way to this mall and been directed to pull over at the curb outside the main entrance the three boys had all jumped out without a word and run inside, and after waiting at the curb for over three hours without their returning — and after two $40 tickets and a tow-warning from the Apex MegaMall Security officer, who was completely indifferent to Schmidt’s explanation that he was here in his capacity as a Big Brother and was afraid to move the car for fear that his Little Brother would come out expecting to see Schmidt’s car right where he and his friends had left it and would be traumatized if it appeared to have vanished just like so many of the other adult male figures in his case file’s history — Schmidt had driven home; and subsequent telephone calls to the Little Brother’s home were not returned. The second 11-15-year-old boy he was assigned to was not at home either of the times Schmidt had come for his appointment to mentor him, and the woman who answered the apartment door — who purported to be the boy’s mother although she was of a completely different race than the boy in the file’s photo, and who the second time had appeared intoxicated — claimed to have no knowledge of the appointment or the boy’s whereabouts or even the last time she’d seen him, after which Schmidt had finally acknowledged the delusory nature of the impact that the Ad Council’s PSAs had made on him and had — being now 30 and thus older, wiser, more indurate — given up and gone on about his business.