‘Probably only up to a certain point,’ Terry Schmidt said then in response to a sort of confirmational question from the tall man with the kite-shaped face and a partly torn tag (two of the room’s six cursive nametags were ripped or sectional, the result of accidents during their removal from the adhesive backing) that read FORREST, a 40ish fellow with large and hirsute hands and a slightly frayed collar, whose air of rumpled integrity — along with two separate questions that had actually helped advance the presentation’s agendas — made this fellow Schmidt’s personal choice for foreman. ‘What it is is just that R.S.B. feels your Focus Group responses qua group instead of just as the sum of your personal individual responses is an equally important market research tool for a product like the Felony!. “GRDS as well as IRPs” as we say in the trade,’ with a breeziness he did not feel. One of the younger members — age 22 according to the tiny Charleston code worked into the scrollwork at his nametag’s lower border, and handsome in a generic way — wore a reversed baseball cap and a soft wool V-neck sweater with no shirt underneath, displaying a powerful upper chest and forearms (the sleeves of the sweater were carefully pushed up to reveal the forearms’ musculature in a way designed to look casual, as if the sweater’s arms had been thoughtlessly pushed up in the midst of his thinking hard about something other than himself), and had crossed his leg ankle-on-knee and slid so far down on his tailbone that his cocked leg was the same height as his chin, thereupon holding the salient knee with his fingers laced in such a way as to apply pressure and make his forearms bulge even more. It had occurred to Terry Schmidt that even though so many home products, from Centrum Multivitamins to Visine AC Soothing Antiallergenic Eye Drops to Nasacort AQ Prescription Nasal Spray, now came in conspicuous tamperproof packaging in the wake of the Tylenol poisonings of a decade past and Johnson & Johnson’s legendarily swift and conscientious response to the crisis — pulling every bottle of every variety of Tylenol off every retail shelf in America and spending millions on setting up overnight a smooth and hassle-free system for every Tylenol consumer to return his or her bottle for an immediate NQA refund plus an added sum for the gas and mileage or US postage involved in the return, writing off tens of millions in returns and operational costs and recouping untold exponents more in positive PR and consumer goodwill and thereby actually enhancing the brand Tylenol’s association with compassion and concern for consumer wellbeing, a strategy that had made J. & J.’s CEO and their PR vendors legends in a marketing field that Terry Schmidt had only just that year begun considering getting into as a practical and potentially creative and rewarding way to use his double major in Descriptive Statistics + Bv. Psych, the young Schmidt imagining himself in plush conference rooms not unlike this one, using the sheer force of his personality and command of the facts to persuade tablesful of hard-eyed corporate officers that legitimate concern for consumer wellbeing was both emotionally and economically Good Business, that if, e.g., R. J. Reynolds elected to be forthcoming about its products’ addictive qualities, and GM to be upfront in its national ads about the fact that vastly greater fuel efficiency was totally feasible if consumers would be willing to spend a couple hundred dollars more and settle for slightly fewer aesthetic amenities, and shampoo manufacturers to concede that the ‘Repeat’ in their product instructions was hygienically unnecessary, and Tums’ parent General Brands to spend a couple million to announce candidly that Tums-brand antacid tablets should not be used regularly for more than a couple weeks at a time because after that the stomach lining automatically started secreting more HCl to compensate for all the neutralization and made the original stomach trouble worse, that the consequent gains in corporate PR and associations of the brand with integrity and trust would more than outweigh the short-term costs and stock-price repercussions, that yes it was a risk but not a wild or dicelike risk, that it had on its side both precedent cases and demographic data as well as the solid reputation for both caginess and integrity of T. E. Schmidt & Associates, to concede that yes gentlemen he supposed he was in a way asking them to gamble some of their narrow short-term margins and equity on the humble sayso of Terence Eric Schmidt Jr., whose own character’s clear marriage of virtue, pragmatism, and oracular marketing savvy were his best and final argument; he was saying to these upper-management men in their vests and Cole Haans just what he proposed to have them say to a sorry and cynical US market: Trust Me You Will Not Be Sorry — which when he thinks of the starry-eyed puerility and narcissism of these fantasies now, a rough decade later, Schmidt experiences a kind of full-frame internal wince, that type of embarrassment-before-self that makes our most mortifying memories objects of fascination and repulsion at once, though in Terry Schmidt’s case a certain amount of introspection and psychotherapy (the latter the origin of the self-caricature doodling during downtime in his beige cubicle) had enabled him to understand that his professional fantasies were not in the main all that unique, that a large percentage of bright young men and women locate the impetus behind their career choice in the belief that they are fundamentally different from the common run of man, unique and in certain crucial ways superior, more as it were central, meaningful — what else could explain the fact that they themselves have been at the exact center of all they’ve experienced for the whole 20 years of their conscious lives? — and that they can and will make a difference in their chosen field simply by the fact of their unique and central presence in it. .; and but so (Schmidt also still declaiming professionally to the TFG all this while) that even though so many upmarket consumer products now were tamperproof, Mister Squishy-brand snack cakes — as well as Hostess, Little Debbie, Dolly Madison, the whole soft-confection industry with its flimsy neopolymerized wrappers and cheap thin cardboard Economy Size containers — were decidedly not tamperproof at all, that it would take nothing more than one thin-gauge hypodermic and 24 infinitesimal doses of KCN, As2O3, ricin, C21H22O2N2, acincetilcholine, botulinus, or even merely Tl or some other aqueous base-metal compound to bring almost an entire industry down on one supplicatory knee; for even if the soft-confection manufacturers survived the initial horror and managed to recover some measure of consumer trust, the relevant products’ low price was an essential part of their established Market Appeal Matrix*, and the costs of reinforcing the Economy packaging or rendering the individual snack cakes visibly invulnerable to a thin-gauge hypodermic would push the products out so far right on the demand curve that mass-market snacks would become economically and emotionally untenable, corporate soft confections going thus the way of hitchhiking, unsupervised trick-or-treating, door-to-door sales, & c.
At various intervals throughout the pre-GRDS presentation the limbic portions of Schmidt’s brain pursued this line of thinking — while in fact a whole other part of his mind surveyed these memories and fantasies and was simultaneously fascinated and repelled at the way in which all these thoughts and feelings could be entertained in total subjective private while Schmidt ran the Focus Group through its brief and supposedly Full-Access description of Mister Squishy’s place in the soft-confection industry and some of the travails of developing and marketing what these men were experiencing as Felonies! (referring offhandedly to nascent plans for bite-sized misdemeanors! [sic] if the original product established a foothold), at least half the room’s men listening with what’s called half an ear while pursuing their own private lines of thought, and Schmidt had a quick vision of them all in the conference room as like icebergs and/or floes, only the sharp caps showing, unknown and — knowable to one another, and he imagined that it was probably only in marriage (and a good marriage, not the decorous dance of loneliness he’d watched his mother and father do for seventeen years but rather true conjugal intimacy) that partners allowed each other to see below the berg’s cap’s public mask and consented to be truly known, maybe even to the extent of not only letting the partner see the repulsive nest of moles under their left arm or the way after any sort of cold or viral infection the toenails on both feet turned a weird deep yellow for several weeks but even perhaps every once in a while sobbing in each other’s arms late at night and pouring out the most ghastly private fears and thoughts of failure and impotence and terrible and thoroughgoing smallness within a grinding professional machine you can’t believe you once had the temerity to think you could help change or make a difference or ever be more than a tiny faceless cog in, the shame of being so hungry to make some sort of real impact on an industry that you’d fantasized over and over about finally deciding that making a dark difference with a hypo and eight cc’s of castor bean distillate was better, was somehow more true to your own inner centrality and importance, than being nothing but a faceless cog and doing a job that untold thousands of other bright young men and women could do at least as well as you, or rather now even better than you because at least the younger among them still believed deep inside that they were made for something larger and more central and relevant than shepherding preoccupied men through an abstracted sham-caucus and yet at the same time still believed that they could (= the bright young men could) begin to manifest their larger potential for impact and effectiveness by being the very best darn Targeted Focus Group facilitator that Team Δy and R.S.B. had ever seen, better than the nested-test data they’d seen so far had shown might even be possible, establishing via manifest candor and integrity and a smooth informal rhetoric that let their own very special qualities manifest themselves and shine forth such a level of connection and intimacy with a Focus Group that the TFG’s men or women felt, within the special high-voltage field of the relationship the extraordinary facilitator created, an interest in and enthusiasm for the product and for R.S.B.’s desire to bring the product out into the US market in the very most effective way that matched or even exceeded the agency’s own. Or maybe that even the mere possibility of expressing any of this childish heartbreak to someone else seemed impossible except in the context of the mystery of true marriage, meaning not just a ceremony and financial merger but a true communion of souls, and Schmidt now lately felt he was coming to understand why the Church all through his childhood catechism and pre-Con referred to it as the Holy Sacrament of Marriage, for it seemed every bit as miraculous and transrational and remote from the possibilities of actual lived life as the crucifixion and resurrection and transubstantiation did, which is to say it appeared not as a goal to expect ever to really reach or achieve but as a kind of navigational star, as in in the sky, something high and untouchable and miraculously beautiful in the sort of distant way that reminded you always of how ordinary and unbeautiful and incapable of miracles you your own self were, which was another reason why Schmidt had stopped looking at the sky or going out at night or even usually ever opening the lightproof curtains of his condominium’s picture window when he got home at night and instead sat with his satellite TV’s channel-changer in his left hand switching rapidly from channel to channel to channel out of fear that something better was going to come on suddenly on another of the cable provider’s 220 regular and premium channels and that he was about to miss it, spending three nightly hours this way before it was time to stare with drumming heart at the telephone that wholly unbeknownst to her had Darlene Lilley’s home number on Speed Dial so that it would take only one moment of the courage to risk looking prurient or creepy to use just one finger to push just one gray button to invite her for one cocktail or even just a soft drink over which he could take off his public mask and open his heart to her before quailing and deferring the call one more night and waddling into the bathroom and/or then the cream-and-tan bedroom to lay out the next day’s crisp shirt and tie and say his nightly dekate and then masturbate himself to sleep again once more. Schmidt was sensitive about the way his weight and body fat percentage increased with each passing year, and imagined that there was something about the way he walked that suggested a plump or prissy fat man’s waddle, when in fact his stride was 100 % average and unremarkable and nobody except Terry Schmidt had any opinions about his manner of walking one way or the other. Sometimes over this last quarter, when shaving in the morning with WLS News and Talk Radio on over the intercom, he stopped — Schmidt did — and would look at his face and at the faint lines and pouches that seemed to grow a little more pronounced each quarter and would call himself, directly to his mirrored face, Mister Squishy, the name would come unbidden into his mind, and despite his attempts to ignore or resist it the large subsidiary’s name and logo had become the dark part of him’s latest taunt, so that when he thought of himself now it was as something he called Mister Squishy, and his own face and the plump and wholly innocuous icon’s face tended to bleed in his mind into one face, crude and line-drawn and clever in a small way, a design that someone might find some small selfish use for but could never love or hate or ever care to truly even know.