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“And for those of you who’ve just joined us, we have a guest tonight. Dr. Robin Harris is a thanatologist, a specialist who knows everything there is to know about death and dying. Dr. Harris is ‘professionally equipped’ to advise the rest of us on how to face our fears when the Grim Reaper taps on our imagination.

“Our first caller is Louise, from Sudbury. Greetings, Louise, what’s on your mind tonight?”

Words can lie but voices never do. Louise has the rasp of a woman who has enjoyed her whiskey, her cigarettes and her men. I like her.

“Hi, Charlie D,” she says. “And hello, Dr. Robin…sorry, I didn’t catch your last name. Anyway, what’s on my mind tonight is my mother.” Louise chortles. “Dead or alive, it’s always about her.”

“So I take it your mother is no longer with us,” I say.

“You take it correctly, and I want to talk about how pissed I am at the way she died.”

Our guest expert adjusts her mike.

“Louise, this is Dr. Robin Harris.” She articulates her name with the care of someone attempting to teach a cow to speak. “So you’re calling because your mother suffered greatly,” she says.

Louise is huffy.

“She didn’t suffer at all, Dr. Robin Harris. My mother was ninety-two years old and she died in her own bed with clean sheets, her own teeth, a silk nightie with the price tag still on it, and a smile on her face a mile wide.”

“There’s something you’re reluctant to share,” Dr. Harris says.

“I’m not reluctant. You just motored in before I had a chance to finish.”

Our guest expert raises a perfectly arched eyebrow.

“Something about your mother’s death distresses you,” she says.

Louise is a plainspoken woman with little patience for pretty words.

“It doesn’t ‘distress’ me, Dr. Robin Harris. It pisses me off. As I was saying, I made sure Mother was clean and sprayed down with Elizabeth Taylor’s White Diamonds; then I gave her permission to die. I used the exact words Oprah said to use. ‘Mother,’ I said. ‘Your work here is done. It’s okay for you to leave. I’ll be fine.’ After that, Mother’s eyes got misty and she raised her old arms and said, ‘I’m coming, Andrew.’”

Robin Harris finds the low, smoldering notes of her magnificent voice.

“And you were hurt that at the end of her life, your mother didn’t reach out to you. She reached out to your father.”

Louise’s exasperation reaches the boiling point and spills over.

“Doctor, I may not have degrees up the wazoo the way you do, but I know how to listen. My father’s name was Walter. Andrew was the name of the angel on that cheesy tv show, Touched By an Angel. You can catch it in reruns. Mother never missed an episode. Anyway, I’m sitting there bawling my eyes out, and there’s Mother on her deathbed, reaching out to this actor who is now doing a commercial for cat food.”

“And you want to know how to deal with your anger toward your mother?” Robin says.

Louise’s laugh is infectious.

“I’m not angry at Mother. I just wanted to get that off my chest, and now I have. Jeez, Touched By an Angel. Thanks for being there, Charlie D. Dr. Robin Harris, I hope you learn a little something tonight about how to listen to people.”

Louise’s imitation of our guest’s precise enunciation of her own name is deadly. As I take the next call, I see the pulse in Dr. Harris’s white throat throbbing with anger. It’s going to be a long night.

CHAPTER FOUR

For a person with an extraordinary gift for using her own voice, Dr. Harris seems remarkably tone-deaf when it comes to the voices of others. Our next caller is Garnet from Saskatoon. He wants to talk about respecting the dignity of the dead. He’d been at a friend’s funeral the week before. The man was estranged from his family, and his ex-wife had arranged for an open-casket funeral with her ex-husband lying in state wearing his Ray-Bans. When Dr. Harris rattles on about King Tut being buried with golden chariots and a fleet of miniature ships, Garnet sniffs that she seems to have a special talent for missing the point. The good doctor is two for two.

Louise and Garnet were strong enough to deal with Robin Harris’s empathy challenges. Our next caller won’t be. Danny is a sixteen-year-old boy who was in a car accident at the beginning of the summer. He was driving, and his brother was killed.

Over the talkback, Nova warns me that because Danny is fragile, I must keep Robin Harris in check. There’s another cloud on the horizon. The caller following Danny is Dr. Gabriel Ireland. Today is his fortieth birthday, and it’s not shaping up to be a good one. Nova has decided against blocking his call.

Danny has agreed to let me paint the broad strokes of his situation for our listeners. I explain Danny’s role in the death of his brother and his fear that he will never feel normal again. Then I turn it over to him. Danny waits a beat too long to begin, and Dr. Harris pounces.

“You wonder if you’ll ever feel normal again, Danny,” she says. “Each grief has its own rhythm. In time you’ll…”

I cut her off. “Why don’t we let Danny tell us how he’s feeling?”

Danny is painful to listen to. He announces his problem right away.

“I stutter,” he says. “I didn’t use to, but s…s…since the accident…I…I…I…Charlie D, I can’t do this…”

“Sure you can,” I say. “Just imagine that you and I are-where’s your favorite place in the world?”

As I wait for Danny to answer, I watch the second hand on the studio clock measure the silence. Thirty-five seconds of dead air-an eternity in talk radio, but Danny comes through.

“The dock at our cottage,” he says finally.

“Okay, good,” I say. “Imagine that we’re sitting on the dock at your cottage-just the two of us-and you’re telling me that since the accident…”

His stutter makes listening to Danny’s story difficult, but he soldiers on.

“Since the accident, it’s like there’s a plug in my throat, and all my words get stuck. I can’t say what I want to say.”

“What do you want to say?”

“I hate that Liam’s dead. I hate that it’s my fault.”

“Accidents are no one’s fault,” I say. “They can happen to anyone.”

“That’s what everyone keeps telling me. But it happened to me because…because… because…” Danny’s voice is thick with despair. “I can’t say the words, Charlie D…”

“Danny, take a deep breath. Close your eyes. We’re on the dock-just you and me-shootin’ the breeze. Why did the accident happen to you?”