Today being a Monday, she was telephonically harassing the many 65+s who didn’t use social media and hadn’t responded to the company’s direct-mail bombardment of a Santa Clara County development called Rancho Ancho. Micro-collectives only worked if you got near-total community buy-in, and a community organizer couldn’t be dispatched before a fifty percent response rate was achieved; nor could Pip earn any “outreach points,” no matter how much work she’d done.
She put on her headset and forced herself to look at her call sheet again and cursed the self she’d been an hour earlier, before lunch, because this earlier self had cherry-picked the sheet, leaving the names GUTTENSCHWERDER, ALOYSIUS and BUTCAVAGE, DENNIS for after lunch. Pip hated the hard names, because mispronouncing them immediately alienated the consumer, but she gamely clicked Dial. A man at the Butcavage residence answered with a gruff hello.
“Hiiiiii,” she said in a sultry drawl into which she’d learned to inject a note of apology, of shared social discomfort. “This is Pip Tyler, with Renewable Solutions, and I’m following up on a mailing we sent you a few weeks ago. Is this Mr. Butcavage?”
“Boocavazh,” the man corrected gruffly.
“So sorry, Mr. Boocavazh.”
“What’s this about?”
“It’s about lowering your electric bill, helping the planet, and getting your fair share of state and federal energy tax credits,” Pip said, although in truth the electric-bill savings were hypothetical, waste energy was environmentally controversial, and she wouldn’t have been making this call if Renewable Solutions and its partners had any intention of giving consumers a large share of the tax benefits.
“Not interested,” Mr. Butcavage said.
“Well, you know,” Pip said, “quite a few of your neighbors have expressed strong interest in forming a collective. You might do a little asking around and see what they’re thinking.”
“I don’t talk to my neighbors.”
“Well, no, of course, I’m not saying you have to if you don’t want to. But the reason they’re interested is that your community has a chance to work together for cleaner, cheaper energy and real tax savings.”
One of Igor’s precepts was that any call in which the words cleaner, cheaper, and tax savings could be repeated at least five times would result in a positive response.
“What is it you’re selling?” Mr. Butcavage said a mite less gruffly.
“Oh, this is not a sales call,” Pip lied. “We’re trying to organize community support for a thing called waste energy. It’s a cleaner, cheaper, tax-saving way to solve two of your community’s biggest problems at once. I’m talking about high energy costs and solid-waste disposal. We can help you burn your garbage at clean, high temperatures and feed the electricity directly into the grid, at a potentially significant cost savings for you and real benefit to the planet. Can I tell you a little bit more about how it works?”
“What’s your angle?” Mr. Butcavage said.
“I beg your pardon?”
“Somebody’s paying you to call me when I’m trying to take a nap. What’s in it for them?”
“Well, basically we’re facilitators. You and your neighbors probably don’t have the time or the expertise to organize a waste-energy micro-collective on your own, and so you’re missing out on cleaner, cheaper electricity and certain tax advantages. We and our partners have the experience and the know-how to set you up for greater energy independence.”
“Yeah, but who pays you?”
“Well, as you may know, there’s an enormous amount of state and federal money available for renewable-energy initiatives. We take a share of that, to cover our costs, and pass the rest of the savings on to your community.”
“In other words, they tax me to pay for these initiatives, and maybe I get some of it back.”
“That’s an interesting point,” Pip said. “But it’s actually a little more complicated. In many cases, you’re not paying any direct tax to fund the initiatives. But you do, potentially, reap the tax benefits, and you get cleaner, cheaper energy, too.”
“Burning my garbage.”
“Yes, the new technology for that is really incredible. Super clean, super economical.” Was there any way to say tax savings again? Pip had never ceased to dread, in these calls, what Igor called the pressure point, but she now seemed to have reached it with Mr. Butcavage. She took a breath and said: “It sounds like this might be something you’re interested in learning more about?”
Mr. Butcavage muttered something, possibly “burn my own garbage,” and hung up on her.
“Yeah, bite me,” she said to the dead line. Then she felt bad about it. Not only had Mr. Butcavage’s questions been reasonable, he also had an unfortunate name and no friends in his neighborhood. He was probably a lonely person like her mother, and Pip felt helplessly compassionate toward anyone who reminded her of her mother.
Because her mother didn’t drive, and because she didn’t need a photo ID in a small community like Felton, and because the farthest she ever went from Felton was downtown Santa Cruz, her only official identification was her Social Security card, which bore the name Penelope Tyler (no middle name). To get this card, using a name she’d assumed as an adult, she would have had to present either a forged birth certificate or the original copy of her real birth certificate along with legal documentation of her name change. Pip’s repeated fine-toothed combings of her mother’s possessions had turned up no documents like these, nor any safe-deposit key, which led her to conclude that her mother had either destroyed the documents or buried them in the ground as soon as she had a new Social Security number. Somewhere, some county courthouse may have had a public record of her name change, but the United States contained a lot of counties, few of them put their records online, and Pip wouldn’t even have known what time zone to start looking in. She’d entered every conceivable combination of keywords into every commercial search engine and ended up with nothing but an acute appreciation of the limitations of search engines.
When Pip was very young, vague stories had satisfied her, but by the time she was eleven her questions had grown so insistent that her mother agreed to tell her the “full” story. Once upon a time, she said, she’d had a different name and a different life, in a state that wasn’t California, and she’d married a man who — as she discovered only after Pip was born — had a propensity to violence. He abused her physically, but he was very cunning about inflicting pain without leaving serious marks on her, and he was even more abusive psychologically. Soon she became a total hostage to his abuse, and she might have stayed married until he murdered her if he hadn’t been so enraged by Pip’s crying, as a baby, that she feared for Pip’s safety as well. She tried running away from him with Pip, but he tracked them down and abused her psychologically and brought them home again. He had powerful friends in their community, she couldn’t prove that he abused her, and she knew that even if she divorced him he would still get partial custody of Pip. And she couldn’t allow that. She’d married a dangerous person and could live with her own mistake, but she couldn’t put Pip at risk. And so, one night, while her husband was away on business, she packed a suitcase and boarded a bus and took Pip to a battered-wives shelter in a different state. The women at the shelter helped her assume a new identity and get a new, fake birth certificate for Pip. Then she boarded a bus again and took refuge in the Santa Cruz Mountains, where a person could be whoever she said she was.
“I did it to protect you,” she’d told Pip. “And now that I’ve told you the story, you have to protect yourself and never tell anyone else. I know your father. I know how enraged he must have been that I stood up for myself and took you from him. And I know that if he ever found out where you are, he would come and take you from me.”