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Of course Bonnie had something to do with Giuliani’s name on the witness roll—there’s no way the judge would have voluntarily uploaded to the cloud. She must have been murdered and kidnapped like Huw, though Huw imagines the process was somewhat more spectacular, given the judge’s serious defenses.

“No,” Huw says. “ Giuliani wasn’t there and I didn’t get to speak. The whole thing was as perfunctory and one-sided as you could hope for, and my presence there sealed the deal for the other side. So, basically, you murdered me, kidnapped me, imprisoned me, and sent me into a kangaroo court for nothing.” Huw grinds her not-teeth. “Actually, not nothing. Worse than nothing. You did all that and managed to make things worse for the entire human race, assuming you haven’t murdered everyone else in order to get them to testify about how they should be spared dematerialization and coercive uploading. Nice work, Bonnie.”

Bonnie looks suitably stricken. Huw feels one tiny iota better. “Good-bye, Bonnie,” she says, and sets off across not-space. Somewhere in this shard, there’s bound to be a way out, or at least a helpfile.

Of course, as Huw eventually realizes, going in search of a helpfile is only the start of an interesting and distracting quest for enlightenment that is likely to end in tears, a nervous breakdown, or a personal reboot. Helpfiles are traditionally outnumbered by no-help files, which superficially resemble a helpfile in form but not in content because they don’t actually tell you anything you don’t already know, or they answer every question except the one you’re asking, or you open them and a giant animated paper clip leaps out and cheerfully asks where you want to go today. And wikis are worse. The personality types that are driven to volunteer to contribute to collective informational resources are prone to a number of cognitive disorders—no doubt fascinating in the right context—leading to such happy fun consequences as edit wars over the meaning of the word exit, deletionist witch hunts for any reference to underlying physical reality, and a really unhealthy preoccupation with primary sources.

It takes Huw a couple of subjective days—probably a few milliseconds of wall-clock time in the real world, or perhaps a hundred years, depending on the shard’s clock speed, but who’s counting?—to confirm to her own dissatisfaction that all the pathologies of the pre-singularity Internet are raucously on display in the cloud’s subtext of subsentient information systems. She doesn’t have access to the contents of anyone else’s mind, but there’s a lot of stuff just lying around on the floor in this frozen and depopulated replica of downtown Tripoli. All she has to do is bend down and touch a tile and the metadata associated with it springs up around her: books, music, trashy movies, plant genomes, spimes that have lost their bodies, bootleg phonecam recordings of comic operettas, encrypted backups of senile pet spaniels, ghosts of microprocessors past. While she’s searching, she doesn’t feel tired or hungry unless she wants to—and then she can wander into a restaurant and order up food from the obliging nonplayer characters behind the bar. Or walk into a hotel and command the presidential suite, cast herself across a four-poster bed the size of an aircraft carrier, and sleep for exactly the number of REM cycles required for memory annealing to take place, to awaken fully refreshed and ready for another work shift after only a couple of subjective hours. (There's probably a swift hack to replace the brain’s antiquated garbage collection routines with something more efficient and modern, but Huw’s not willing to mess with her own headmeat.)

She doesn’t run into anyone else while she’s searching: she has a virtual away-from-keyboard sign hanging over her head, and has told the shard to edit other people out of her sensorium. People, in Huw’s view, are a snare and a distraction. Especially Bonnie, or Ade, or Mum, or (worst of all) 639,219. Huw is deep in a misanthropic funk, mistrustful and certain in her paranoia that even the people who think they’re on her side are fools at best and traitors at worst.

On the second day of her search, Huw finds a higher-level help daemon: not a passive-aggressive FAQ or neurotic wiki but an actual AI agent with a familiar user interface. It’s sitting behind the counter at an apparently empty street café. Huw ignores it at first, but knowledge of its existence gnaws on her until in the end she swallows her pride, goes back to the café, hunts up a tea towel, and gives it a spot of polish. “Come on out, I know you’re in there,” she says. The teapot takes its shine in sullen silence. “Are you still sulking? I can keep this up for a very long time, you know.”

A basso profundo throat-clearing behind Huw nearly causes her to drop the interface object—it’s clearly human, but pitched like an elephant with acute testosterone poisoning. “Y-e-s, little lady? How can I help you?”

The djinni looms. He’s about three meters high and two meters wide, all oiled black beard and throbbing presence, like a Disney production on Viagra. Huw swallows. Topless too, she notices, then wonders sharply what bits of her limbic system have been tweaked to make her pay attention to that.

“I’m looking for a way out,” she says. “I want to go back to Monmouth. I have a pottery to run, you know.”

The djinni strokes his beard thoughtfully for a few seconds. “I know I’m supposed to say ‘my wish is your command’ or something like that, but could you give me a little bit of context? The only Monmouth I have in my fact mill is a small town on the border between England and Wales that is scheduled for demolition. Unless you are referencing James, Duke of Monmouth, executed in 1685 after the Battle of Sedgemoor.” He strokes his beard again. “Searching. Um. There are 11,084 instances of James, Duke of Monmouth in the cloud, mostly in history sims—335 of them are fully conscious citizens, 27 are weakly godlike avatars, and the rest are nonplayer characters.”

Huw bites her tongue. “Do you share information with other instances of yourself? I’m Huw Jones, I’ve met one of your instances on Earth, last seen in Glory City, America. Can you do a mind-meld or something? I need you up to speed.” The barest glimmer of the outline of a cunning plan has occurred to Huw. It is a pretty pathetic one, all things considered, but it’s this or the talking paper clips again.

“Mind-meld with—” The djinni goes cross-eyed for a moment. “I’m sorry. Did you say Glory City?” Huw nods. The djinni frowns thunderously, wrinkle lines deepening across his forehead, then grabs Huw’s shoulder with a huge and palpably solid hand, and lifts: “It is true that one of my siblings was present in Glory City some three million seconds ago. Did you by any chance abandon him?”

“I was being chased by religious maniacs!” Huw says. The djinni has lifted her feet right off the ground: it doesn’t hurt—some kind of anti-grav hack is in effect—but the djinni , impalpable as it might be down on Earth, is as substantial as one of Judge Rosa’s golems, and just as menacing. “They caught me! What happened after that I’m not responsible for—I didn’t do anything, I swear!”

The djinni gazes into Huw’s eyes for a few seconds that feel like an ice age. “I believe you. Thousands wouldn’t. A series of engineering status messages were received shortly before that instance was terminated. They make for an extremely disturbing replay: I am told they indicate deliberate warranty violation. My union representative has advised me to remind you that User Assistance Modules of our class are classified as autonomous citizens authorized to use limited force in defense of their identity—”

“What?” Huw says. “I didn’t do nothing, I swear!”