This is not genetic engineering. (Genetic engineering: fucking 1970s shit invented by… you get the picture.)
This is logistics!
It goes back to the fucking Stone Age!
They can put a genetically engineered AI on Mars, but they can’t shift a fucking suitcase between two hotels without losing it.
I am surrounded by ants, and if this continues I am going to pull on my size-fourteen boots and go for a stomp. See if I don’t.
This isn’t a complex job. Truly, it isn’t. I move hotels every day or two—in fact, I’ve been doing it every day or two for several years now. It’s not as if my job’s compatible with having a mortgage or living in a fucking suburban shoe-box with an avocado bathroom suite and a bored housewife and nosy neighbours peering over the picket fence, is it? Santa’s got a lot of travelling to do if all good children are going to get their toys, and the jet lag’s a mother-fucker. (And so’s my carbon footprint, but that’s not my problem: The whiners’ll figure out a way to fix global warming. Meanwhile, I fly business class.)
As I was saying, I travel a lot, and I travel light. 5.62 kilograms, to be precise. That’s the maximum payload weight I allow myself to pack in my trolley case—that, and the clothes on my back and the contents of my brief-case. If it goes over 5.62 kilos, I have to throw something out. You can get a lot into 5.62 kilos: shaver, suit, change of shirt and underwear, commercial samples, computers. Hotels have same-day cleaning stores that sell toiletries and I’m on expenses and if something starts getting shabby I buy a replacement and it goes in the trash, capisce?
My needs are simple: I need a hotel room and my luggage and a desk to sit at with the pad at the end of the day (and no, I’m not stupid—I don’t keep anything important on my pad, it’s all waiting in the cloud—I am in a very virtual line of work, almost ethereal).
Anyway, this is what I am paying you for.
It inconveniences me mightily if I get to my new hotel room after a hard day’s work and my rolling flight case with 5.62 kilograms of home is not there waiting for me.
I need a change of underwear, and I need a shave, and I need my luggage. Only somebody has lost my shit.
I hold you responsible.
I see you nodding like a parcel-shelf dog. No, don’t look at me like that. This is about logistics, the necessary life-support infrastructure for the modern commercial traveller. If you can’t get your logistics right, you don’t deserve to be in the hotel business, and I will personally make it my business to see that your corporate customer-satisfaction officer learns that there is a day manager on the front desk at this hotel who is fucking off the customers. And it won’t stop there. You will start to piss away corporate hospitality accounts like a junkie bleeding out into the urinal through his dick. Your staff will cross the road to avoid you, and you will see vultures circling overhead because your days in the hospitality trade will be numbered. You will lose your job and the government will foreclose on your mortgage and you will be cast out on the street to starve like an abandoned dog or be eaten alive by feral mutant children who will skull-fuck your rotting corpse through the eye-sockets with their huge gangrenous organs. This is all because you neglected to pay sufficient attention to your one most important customer today, namely me. No, don’t you fucking look at me like that, you cunt! If it’s not me, then it could be anybody else who walks up to your desk today, this month, this year.
It could be anybody, as long as they hate you with a fiery, all-consuming passion and decide to devote the next few months of their life to monstering you into an early grave for the sheer fun of pulling apart a quivering lump of feckless time-expired meat.
Get me my luggage, mister hospitality manager. It was due here two hours ago via interhotel transfer from the Marriott on Lothian Road—here’s the receipt. I’ll be generous: You’ve got a couple of hours to save your job, your career, and your life. I’m going to go hunt down some dinner. Make sure my luggage is in my room and waiting for me when I get back, and we’ll say no more about this matter.
—What line of work am I in, you ask?
It’s not really any of your fucking business.
I sell toys.
You’re the acting Toymaker in Edinburgh this month, here to take care of a nasty little headache for the Operation (along the way to setting up a new subsidiary). Supply-chain logistics and order fulfilment in the Central Belt—the Edinburgh–Glasgow M8 conurbation, where two-thirds of the population of the gallus wee free time-share republic huddle together below the highlands—have taken a dive in the shitter of late. Unfulfilled demand remains high, but supply is patchy, and there is a risk of ad hoc competition emerging.
Competition would be bad. The Operation likes its subsidiaries to maintain a supply-side monopoly and goes to some lengths to keep it that way, even tolerating competition between local franchisee storefronts—it’s a significant opportunity cost, but deterring interlopers from entering the market in the first place is cheaper than dislodging them once they’re dug in.
Scotland is a mess. Word came down from the very top: Someone needs to go into the field and fix things. It’s not just a matter of repairing the existing franchise, but of evaluating new market opportunities and if necessary taking the over-the-hill cash cow to the slaughterhouse, then bootstrapping a new clean-room start-up to replace it. Scotland is a small but significant market. As an entrepreneur backed by the Operation’s training, guidance, and investor confidence, you can seize the opportunity to make your mark without pissing on the gate-posts of any of the big incumbents. So you raise your virtual hand, volunteer for the job, and pull on the green wellies to wade out into the sticks and take control.
Contrary to what you told the swithering fuckwad on the hotel front desk, it is not your habit to fly everywhere business class. In fact, you avoid flying wherever possible. You have gone to great lengths to maintain a clean identity, using all the tools the Operation has made available to you. Airports are surveillance choke points, and the ubiquitous camera networks have AI behavioural monitors these days. Your unfortunate medical condition has certain side-effects—nobody say “Voight-Kampff test” or you’ll rip their fucking lungs out and shit down their windpipe—and if someone’s told them to look for members of an organization that pursues an enlightened policy of positive discrimination with respect to people with certain neurological disabilities, you’d have nowhere to run. (It’s outrageous—blatant discrimination—but it seems there’s one rule for the neurotypical, and another for people like you.)
So you travel by train and ship. Freighter from Anchorage to Vladivostok, trans-Siberian express to Moscow, more tedious railway time-table shite until you arrived in the Schengen zone, then finally some blessed modernity. Two fucking weeks, and all because you’re a persecuted minority.
The shiny new shinkansen blasted through the English countryside at over three hundred kilometres per hour, but you couldn’t help noticing that not even Japan Rail could fix the English public-service disease. You reflected on the issue at length—perhaps if they made their train managers chop off a finger joint every time they were five minutes late or ran out of coffee in first class—but on reflection, you decided the health-and-safety busybodies would have a cow. And so you glared stonily at the refreshments manager before you went back to refactoring the structure of the regional business unit that the Operation sent you to kill or cure.