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C onsuela Lopez was worn-out and in pain. She was at the stern of the Staten Island ferry, sitting at her usual home-bound spot near the exit so she could disembark quickly. If she missed the 10:45 P.M. number 51 bus, she had a long wait at the bus station at St. George Terminal for the next one. The nine-thousand-horsepower diesel engines sent vibrations through her slight body, making her sleepy, but she was too suspicious of her fellow passengers to close her eyes lest her pocketbook disappear.

She propped her swollen left ankle on the plastic bench but rested her heel on a newspaper. Putting her shoe directly on the bench would be rude and disrespectful. She had sprained her ankle when she tripped on her own vacuum cleaner cord. She was an office cleaner in lower Manhattan and this was the end of a long day and a long week. It was a blessing that the accident happened on a Friday so she’d have the weekend to recover. She couldn’t afford to miss a day of work and prayed that she would be fine by Monday. If she was still in pain on Saturday night, she would go to early mass on Sunday and beg the Virgin Mary to help her heal quickly. She also wanted to show Father Rochas the odd postcard she had received and allay her fears about it.

Consuela was a plain-looking woman who spoke little English, but she was young and had a nice figure, and so was always on guard against advances. A few rows away, facing her, an Hispanic youth in a gray sweatshirt kept smiling at her, and although she was initially uncomfortable, something about his white teeth and animated eyes induced her to give him a polite smile in return. That was all it took. He introduced himself and spent the last ten minutes of the journey seated beside her, sympathizing with her injury.

When the ferry docked she limped off, resisting his offer of support. He attentively followed a few paces behind even though she was moving at a turtle’s pace. He offered her a ride home but she declined-it was out of the question. But since the ferry was a few minutes late and her egress was so slow, she missed her bus and reconsidered. He seemed like a nice guy. He was funny and respectful. She accepted, and when he left to get his car from the parking garage, she crossed herself for insurance.

As they neared the turnoff to her house on Fingerboard Road, his mood hardened and she became worried. The worry turned to fear as he sped past her street and ignored her protestations. He kept driving mutely on Bay Street until he made a hard left, heading for the Arthur Von Briesen Park.

At the end of the dark road she was crying and he was shouting and waving a folding knife. He forced her out of the car and pulled her by the arm, threatening to hurt her if she called out. He no longer cared about her sore ankle. He pulled her at running speed through the bushes toward the water. She winced in pain but was too frightened to make a noise.

The dark massive superstructure of the Verrazano-Narrows Bridge was ahead of them, like some sort of malevolent presence. There wasn’t a soul in sight. In a wooded clearing, he threw her onto the ground and harshly pulled her pocketbook from her grasp. She started sobbing and he told her to shut up. He rifled through her belongings and pocketed the few dollars she had. Then he found the plain white postcard addressed to her with a hand-drawn picture of a coffin and the date, May 22, 2009. He looked at it and smiled sadistically.

“Usted me piensa le envio esto?” he asked. Do you think I sent you this?

“No se,” she sobbed, shaking her head.

“Bien, le estoy enviando esto,” he said, laughing and un-buckling his belt. Well, I’m sending you this.

JUNE 10, 2009

NEW YORK CITY

W ill assumed she’d still be gone, and his suspicions were confirmed the second he opened the door and dropped his roller bag and briefcase.

The apartment remained in its pre-Jennifer state. The scented candles. Gone. The place mats on the dining room table. Gone. The frilly throw pillows. Gone. Her clothes, shoes, cosmetics, toothbrush. Gone. He finished his whirlwind tour of the one bedroom layout and opened the refrigerator door. Even those stupid bottles of vitamin water. Gone.

He had completed a two-day out-of-town course in sensitivity training mandated at his last performance review. If she had unexpectedly returned, he would have tried out some new techniques on her, but Jennifer was still-gone.

He loosened his tie, kicked off his shoes, and opened the small liquor cabinet under the TV set. Her envelope was tucked under his bottle of Johnnie Walker Black, the same place he had found it the day she did a runner on him. On it, she had written Fuck You in her distinctive feminine scrawl. He poured a large one, propped his feet on the coffee table, and for old times’ sake reread the letter that revealed things about himself he already knew. A clatter distracted him midway through, a framed picture toppled by his big toe. Zeckendorf had sent it: the freshman roommates at their reunion the previous summer. Another year-gone.

An hour later, hazy with booze, he was flooded with one of Jennifer’s sentiments: you are flawed beyond repair.

Flawed beyond repair, he thought. An interesting concept. Unfixable. Unredeemable. No chance for rehabilitation or meaningful improvement.

He switched on the Mets game and fell asleep on the sofa.

Flawed or not, he was at his desk by 8:00 A.M. the next morning, digging through his Outlook in-box. He banged out a few replies then sent an e-mail to his supervisor, Sue Sanchez, thanking her for having the managerial prowess and foresight to recommend him for the seminar he had just attended. His sensitivity had increased about forty-seven percent, he reckoned, and he expected she would see immediate and measurable results. He signed it, Sensitively, Will, and clicked Send.

In thirty seconds his phone rang. Sanchez’s line.

“Welcome home, Will,” she said, oozing treacle.

“Great to be back, Susan,” he said, his southern accent flattened by all the years spent away from the Florida panhandle.

“Why don’t you come and see me, okay?”

“When would be good for you, Susan?” he asked earnestly.

“Now!” She hung up.

She was sitting behind his old desk in his old office, which had a nice view of the Statue of Liberty thanks to Mohammed Atta, but that didn’t irritate him as much as the puckered expression on her taut olive face. Sanchez was an obsessive exerciser who read service manuals and management self-help books while she worked out. She always appealed to him physically, but that sour mug and nasal officious tone with its Latina twang doused his interest.

Hastily, she said, “Sit. We need to have a chat, Will.”

“Susan, if you’re planning on chewing me out, I’m prepared to handle it professionally. Rule number six-or was it number four?: ‘when you feel you are being provoked, do not act precipitously. Stop and consider the consequences of your actions, then choose your words carefully, respectful of the reactions of the person or persons who have challenged you.’ Pretty good, huh? I got a certificate.” He smiled and folded his hands across his nascent paunch.

“I’m so not in the mood for your BS today,” she said wearily. “I’ve got a problem and I need you to help me solve it.” Management-speak for: you’re about to get shafted.

“For you? Anything. As long as it doesn’t involve nudity or mess up my last fourteen months.”

She sighed, then paused, giving Will the impression she was taking rule number four or six to heart. He was aware that she considered him her number one problem child. Everyone in the office knew the score:

Will Piper. Forty-eight, nine years Sanchez’s senior. Formerly her boss, before getting busted from his management grade back to Special Agent. Formerly breath-catchingly handsome, a six-plus-footer with I-beam shoulders, electric-blue eyes, and boyishly rumpled sandy hair, before alcohol and inactivity gave his flesh the consistency and pallor of rising bread dough. Formerly a hotshot, before becoming a glib pain-in-the-ass clock-watcher.