Audet walked to the front doors and opened them, letting the patrons stream in. He had them well trained. There was no pushing or shoving. They were on their best behaviour, like schoolchildren passing the headmaster. Vanier watched the parade of desperate men shuffling towards a meal. He didn’t believe in change. Once a villain, always a villain. He turned to follow the directions to Nolet’s office, and his path was blocked again, this time by a short balding man with a broad smile.
“I am Nolet. You were looking for me?”
Vanier was puzzled until he noticed the closed circuit cameras. Christ, they’ll have them in churches next.
“You have closed circuit TV in a homeless shelter?” asked Vanier.
“We have a difficult clientele. Certain security measures are in the best interests of everyone. How can I help you?”
“We’d like to talk to you about the five people found dead on Christmas Eve. Is there somewhere we can talk?”
“Yes, of course,” said Nolet, looking quickly to Audet as though he was asking permission. Audet turned away from them. “Let’s go to my office.”
The desk and chairs were the throwaway type. A threadbare orange carpet covered the floor, and papers covered the desk. In contrast to the cheapness of the rest of the office, a bank of six television monitors flickered with images from different parts of the shelter. Nolet seemed to feel the need to explain.
“Times have changed, gentlemen. We live in a tough world and we have to take steps to protect our guests. Fights and thefts are common. So we had a security system installed.”
Vanier stared at the screens. They covered the spot where people lined up to enter the shelter, the doorway, the dining room, what looked like a recreation room, and the two massive dormitories.
“Very impressive, M. Nolet. What are you scared of?”
“I am not scared, Inspector. I’ve worked here fifteen years, and I understand the clientele. They don’t scare me. To tell you the truth, I hardly use the cameras but M. Audet finds them useful. And I must admit that there are fewer incidents since he joined us. He seems to have a knack for keeping things under control.”
“And when was that, M. Nolet.”
“What?”
“When did M. Audet join you?”
“Maybe four months ago. The new Board decided that we needed a stronger hand to beef up security.”
“So it wasn’t your choice?”
“I didn’t disagree. I knew his background and I was happy to give him a chance to turn his life around.”
Laurent was distracted, looking at the television monitors.
“M. Audet has had quite an influence on this place since he’s been here. He manages the shelter on a day-to-day basis. He’s Operations Manager, that’s the title the Board gave him. That frees me up to do more important work, like raising funds, buying supplies and the like, making sure we don’t go bankrupt. He has a firm hand, but you need that around here.”
Nolet moved behind the desk and motioned them to sit in the two chairs in front. He gathered the papers on the desk and moved them to the side, folding his hands in the cleared space. Vanier pulled the photographs out of the envelope and placed them face up on the desk.
“We think we have their names but would like you to confirm any that you know.”
Nolet picked up each photograph and named each one.
“What do you know about them?”
“They were all hardcore street people, desperate cases — and we know desperate in this business. These are the kind of people who brought me into this work. Back in those days, I thought I could change things, you know, really help people. But, I’ve known Joe Yeoman for close to twenty years, and nothing’s changed. The others, ten, fifteen years each. It doesn’t matter. You know what I’ve learned over twenty years? We can’t change them. Sometimes we can make them comfortable, but their fate is what it is. Or was, I suppose. And worse than that, they kill the idealism that was in you. They don’t change, but you do. You get hard, immune. It’s a tough life, Inspector.”
“You don’t seem surprised that they’re dead.”
“Surprised? No. With these, and too many others, it’s just a matter of time. You get to recognize it, Inspector, when people are on their way out.”
“I can understand that, M. Nolet, but all five on Christmas Eve?”
“Coincidences don’t happen. Is that it? You sound like an educated man, Inspector, and I get educated people in here all the time, from the universities or the government. Like they just figured out the solution to the problem. They tell me about the importance of measurement, of empirical data: probabilities, cause and effect, action and consequence, and all that shit. Last week someone told me that if you can’t measure it, you can’t manage it, like that was supposed to help me. Well, I know a little bit about statistics. I understand the odds. And let me tell you, statistics don’t predict real life. Real life happens. Shit happens. So all five of them died on Christmas Eve. You know what’s surprising? That they weren’t all dead years ago. They defied the odds for years. And, you know what the tragedy is? It’s the lives that they led for the last twenty years. You didn’t come to me last month and ask why these people were on the streets. That’s the goddamn crime.”
“M. Nolet, if these people were killed on Christmas Eve, I want to find out who did it.”
“You’re right, I’m sorry. If they were killed, that’s just one more affront they shouldn’t have had to endure. It’s just I don’t believe they were killed.”
“Why not?”
“Because nobody cared enough about them to kill them.”
“Maybe somebody did.”
“It will be a first. What do you need to know?”
“Well, when was the last time you saw them?”
“That’s difficult, Inspector. Of course, if they stayed the night, there would be a record. But we don’t keep records of people who simply come in for a meal. And these were not regular sleepers. We have rules here, and lots of people can’t deal with the rules. Doors close at eight o’clock, a shower and a shave and in bed by nine. No smoking, no booze, and no drugs. We’re not running a hotel here. That’s why so many still stay out, even in winter.”
“Could you check your records and let me know if any of them stayed overnight in the last month?”
“Of course, Inspector.”
“And the monitors,” Vanier pointed to the bank of screens. “Do you keep the tapes?”
“Well, I’m not an expert, but I’m told that everything is held on a disc for forty-eight hours, and then it disappears. So that won’t help you. Everything before Christmas will be gone.”
“Did they have any friends?”
“Friends? Inspector, these people don’t have friends. They might have a regular spot where they go and whoever is there is their friend for the moment. If they don’t show up, they’re not missed. This is a sad community of loners. Look,” he said, pointing at one of the monitors, “that’s the dining room. What do you see?”
They looked up to see men sitting around tables and servers passing out food.
“Who’s talking to who?”
When asked to look for one, the officers saw a pattern. The servers touched shoulders and elbows and whispered into ears while depositing plates. Some diners reacted with a smile, others didn’t. But between the diners, there was silence. It wasn’t so much a communal meal but a hundred men eating alone.
“Our people are trained to say a word or two to everyone. Food for the soul you might say. But look at how our clients act with each other.”
“It’s like there’s no one there,” said Laurent.
“Right. If you’re living on the street, you’re alone.”
Laurent was staring intently at one monitor. Then he got up and moved to the wall behind the door just as Audet came bursting in. Nolet rose sheepishly to his feet like a child caught sitting in his father’s chair.
“I was just…” Nolet said to Audet.
Audet ignored him, turning to Vanier. “You still here?”