The woman consulted her computer screen, punched a few more keys. "Dr. Jadra can see Ramiro in twenty-five minutes. Just have a seat and we'll call you."
The words just popped out. "But there are no seats."
The woman flicked a look to the waiting room over Luz's shoulder. "One'll turn up any second." She looked past her. "Next."
While Ramiro dozed fitfully, Luz picked up a copy of the latest edition of San Francisco magazine. There were many of them in the room, all with the same cover photo of a strong Anglo businessman's face. Luz read English well and soon realized the reason for the multiple copies. The story was about the director of Parnassus Health-her insurance company. The man's name was Tim Markham. He had a pretty wife, three nice-looking children, and a dog. He lived in a big house in Seacliff and in all the pictures they took, he was smiling.
Luz cast a glance around the waiting room. No one was smiling here.
She stared at the face for another minute, then looked down at her sick boy, then up at the wall clock. She went back to Mr. Markham's smiling face, then read some more. Things were good in his life. His company was experiencing some growing pains, yes, but Markham was on top of them. And in the meantime, his patients continued to receive excellent medical care, and that was the most important thing. That was what he really cared about. It was his lifelong passion.
Finally, finally, a nurse called Ramiro's name. Luz folded the magazine over and put it in her purse. Then they walked down a long hallway to a tiny windowless room with a paper-covered examining table, a sink and counter, a small bookcase and shelves. Posters of California mountain and beach scenes, perhaps once vibrantly colored, now hung faded and peeling from the walls.
Ramiro laid himself down on the table and told his mom he was cold, so she covered him with her coat. Luz sat in an orange plastic molded chair, took out her magazine, and waited again.
At 12:22, Jadra knocked once on the door, then opened it and came in. Small and precise, completely bald, the doctor introduced himself as he perused the chart. "Busy day today," he said by way of apology. "I hope you haven't had to wait too long."
Luz put on a pleasant expression. "Not too bad."
"We're a little shorthanded today. Twenty doctors and something like eight have this virus going around." He shook his head wearily. "And you're Ramiro?"
"Samp2;´." Her boy had opened his eyes again and gotten himself upright.
"How are you feeling?"
"Not so good. My throat…"
Jadra pulled a wooden stick from a container on the counter. "Well, let's take a look at it. Can you stick out your tongue as far as you can and say 'ahh'?"
That examination took about ten seconds. When it was over, Jadra placed a hand on the boy's neck and prodded around gently. "Does that hurt? How about that?"
"Just when I swallow."
Five minutes later, Luz and Ramiro were back outside. They'd been at the clinic for over two hours. It had cost Luz ten dollars, more than she made in an hour, plus a full day's wages. Dr. Jadra had examined Ramiro for less than one minute and had diagnosed his sore throat as a virus. He should take Children's Tylenol and an over-the-counter throat medication. He explained that the way viruses work, symptoms go away by themselves within about fourteen days or two weeks, whichever came first.
A joke, Luz supposed, though it didn't make her laugh.
Two days later, Ramiro was worse, but Luz had to go to work. Last time they'd warned her about her absences. There were a lot of others who would be happy to take her job if she didn't want to work at the hotel anymore. So she had to take Ramiro into urgent care at night, after she got off.
On the bus, she gathered him in next to her, wrapped her own coat over his shivering little body. He curled up and immediately fell asleep. His breathing sounded like someone crinkling a paper bag inside his lungs. His cough was the bark of a seal.
This night, the clinic was less crowded. Luz paid her ten dollars and within a half hour, full dark outside now, she heard Ramiro's name called. She woke her boy and followed a stout man back into another tiny office, similar to Dr. Jadra's except there was no art, even faded.
Ramiro didn't notice. He climbed onto the paper-covered examining table, curled his knees up to his chest, and closed his eyes. Again she covered him with her jacket, and again she waited. Until she was startled awake by a knock at the door.
"I could use a nap myself," the woman said gently in good Spanish. She wore a badge that said DR. JUDITH COHN. She studied the folder, then brought her attention back to Luz. "So. Tell me about Ramiro. Where did he get this cut?"
"At school. He fell down. But he complains of his throat."
The doctor frowned deeply, reached for a tongue depressor. After a longer look than Dr. Jadra had taken, Dr. Cohn turned to Luz. "The throat doesn't look good, but I really don't like the look of this cut," she said in Spanish. "I'd like to take a culture. Meanwhile, in case it isn't a virus, I'll prescribe an antibiotic."
"But the other doctor…"
"Yes?" She reached out a hand reassuringly. "It's okay. What's your question?"
"The other doctor said it was a virus. Now it might not be. I don't understand."
Dr. Cohn, about the same age as Luz, was sympathetic. "Sometimes a virus will bring on a secondary infection that will respond to antibiotics. The cut looks infected to me."
"And the drug will take care of that?"
The doctor, nodding, already had the prescription pad out. "Does Ramiro have any allergies? Good, then. Now, if for some reason the cut doesn't clear up, I might want to prescribe a stronger antibiotic, but I'll let you know when I get the results of the test."
"When will that be? The results?"
"Usually two to three days."
"Three more days? Couldn't we just start with the stronger antibiotic now? Then I would not have to come back for another appointment."
The doctor shook her head. "You won't have to come here again. I can call in the other prescription if we need it."
Luz waited, then whispered, "There is also the expense, the two prescriptions."
Dr. Cohn clucked sadly. "I'm sorry about that, but we really don't want to prescribe a stronger antibiotic than Ramiro needs." She touched Luz on the forearm. "He'll be fine. You don't need to worry."
Luz tried to smile. She couldn't help but worry. Ramiro was no better. In fact, she knew that he was worse. Despite her resolve, a tear broke and rolled over her cheek. She quickly, angrily, wiped it away, but the doctor had seen it. "Are you really so worried?"
A mute nod. Then, "I'm afraid…"
The doctor sat down slowly and leaned in toward her. She spoke in an urgent whisper. "Everything will be all right. Really. He's got an infection, that's all. The antibiotics will clear it up in a few days."
"But I feel…in my heart…" She stopped.
Dr. Cohn straightened up, but still spoke gently. "You're both very tired. The best thing you can do now is go home and get some sleep. Things will look better after that."