"You're asking me for help?" cried either Frank or Ernest, when Violet managed to find him. The lobby of the Hotel Denouement was even more crowded than when the Baudelaires had arrived, and it took Violet a few minutes before she could find the familiar figure of the volunteer or his villainous brother. "I'm the one who needs help," he said. "An astonishing number of guests have arrived earlier than expected. I have no time to be a concierge helper."
"I realize that you're busy, sir," Violet said. She knew that calling a person "sir" can often help you get what you want, unless of course the person is a woman. "A guest has requested a harpoon gun, and I don't know where to find one. I wish the Hotel Denouement had a catalog."
"You shouldn't need a catalog," the manager said. "Not if you're who I think you are."
Violet gasped, and either Frank or Ernest took one step closer to her. "Are you?" he asked. "Are you who I think you are?"
Violet blinked behind her sunglasses. There are people in this world who say that silence is golden, which simply means that they prefer a calm and peaceful hush to the noise and clutter of the world. There is nothing wrong with such a preference, but sadly there are times when a calm and peaceful hush is simply not possible. If you are watching the sun set, for instance, silence may permit you to be alone with your thoughts as you gaze at the darkening landscape, but it may be necessary to make a loud noise to scare off any grizzly bears that may be approaching. If you are riding in a taxi, you might prefer silence so you can study your map in peace, but the occasion may require you to shout, "Please turn around! I think, they've driven through those hedges!" And if you have lost a loved one, as the Baudelaires did on the fateful day of a fire, you may wish very dearly for a long period of silence, so you and your siblings can contemplate your puzzling and woeful situation, but you may find yourself tossed from one dangerous situation to another, and another, and another, so that you begin to think you will never find yourself in a calm and peaceful hush. As Violet stood in the lobby, she wanted nothing more than to be silent, so that she might further observe the man standing next to her, and discover if he was a volunteer, to whom she could say, "Yes, I'm Violet Baudelaire," or a villain, to whom she could say, "I'm sorry; I don't know what you're talking about." But she knew that she could not not hope for a calm and peaceful hush in the chaos of Hotel Denouement, and so rather than remain silent she answered the manager's question as best she could.
"Of course I'm who you think I am," she said, feeling as if she were talking in code, although in a code she did not know. "I'm a concierge."
"I see," said Frank or Ernest unfathomably. "And who is requesting the harpoon gun?"
"A young girl on the roof," Violet said.
"A young girl on the roof," the manager repeated with a sly smile. "Are you sure a harpoon gun should be given to a young girl on the roof?"
Violet did not know how to answer him, but fortunately this appeared to be one of the times when silence is in fact golden, because at her silence, Frank or Ernest gave the eldest Baudelaire another smile and then turned on his heel-a phrase which here means "turned around in a somewhat fancy manner"-and beckoned Violet to follow him to a far corner of the lobby, where she saw a small door marked 121. "This number stands for epistemology," he explained, using a word which here means "theories of knowledge" and looking hurriedly around the lobby as if he were being watched. "I thought it would be a good hiding place."
Frank or Ernest took a key out of his pocket and unlocked the door, which swung open with a quiet creak to reveal a small, bare closet. The only thing in the closet was a large, wicked-looking object, with a bright red trigger and four long, sharp hooks. The eldest Baudelaire recognized it from her stay in the Village of Fowl Devotees. She knew it was a harpoon gun, a deadly device that ought not to be in the hands of anyone, let alone Carmelita Spats. Violet did not want to touch it herself, but as the manager stood at the door gazing at her, she could think of no other choice, and carefully removed the device from the closet.
"Be very careful with this," the manager said in an unfathomable tone. "A weapon like this should only be in the hands of the right person. I'm grateful for your assistance, concierge. Not many people have the courage to help with a scheme like this."
Violet nodded silently, and silently took the heavy weapon from Frank or Ernest's hands. In silence she walked back to the elevators, her head spinning with her mysterious observations as a flaneur and her mysterious errand as a concierge, and in silence she stood at the sliding elevator doors, wondering which manager she had spoken to, and what precisely she had said to him in her coded, quiet response. But just before the elevator arrived, Violet's silence was shattered by an enormous noise.
The clock in the lobby of the Hotel Denouement is the stuff of legend, a phrase which here means "very famous for being very loud." It is located in the very center of the ceiling, at the very top of the dome, and when the clock announces the hour, its bells clang throughout the entire building, making an immense, deep noise that sounds like a certain word being uttered once for each hour. At this particular moment, it was three o'clock, and everyone in the hotel could hear the booming ring of the enormous bells of the clock, uttering the word three times in succession: Wrong! Wrong! Wrong! As she boarded the elevator, the harpoon gun heavy and sinister in her gloved hands, Violet Baudelaire felt as if the clock were scolding her for her efforts at solving the mysteries of the Hotel Denouement. Wrong! She had tried her best to be a flaneur, but hadn't observed enough to decode the scheme of Esme Squalor and Carmelita Spats. Wrong! She had tried to communicate with one of the hotel's managers, but had been unable to discover whether he was Frank or Ernest. And-most Wrong! of all- she was now taking a deadly weapon to the rooftop sunbathing salon, where it would serve some unknown, sinister purpose. With each strike of the clock, Violet felt wronger and wronger, until at last she reached her destination, and stepped out of the elevator. She dearly hoped her two siblings had found more success in their errands, for as she walked across the roof, avoiding a spatula as it flipped the guests on their mirrored mats, until at last she could hoist the harpoon gun into Carmelita's eager and ungrateful hands, all the eldest Baudelaire could think was that everything was wrong, wrong, wrong.
CHAPTER Five
When the elevator reached the sixth story Klaus bade good-bye to Violet and stepped out into a long, empty hallway The hallway was lined with numbered doors, odd numbers on one side and even numbers on the other, and large ornamental vases, too large to hold flowers and too small to hold spies. On the floor was a smooth, gray carpet that muffled each of the middle Baudelaire's uncertain steps. Although Klaus had never set foot in the Hotel Denouement before today, walking down the hallway gave him a familiar feeling. It was the feeling he had whenever he entered a library with an important problem to solve, suspecting that somewhere within the library's collection of books was the perfect answer to whatever question was foremost on his mind. He had this feeling when he and his siblings were living just off Lousy Lane, and he solved the murder of Uncle Monty with crucial information he discovered in a herpetological library. He had this feeling when he and his siblings were deep in the ocean, and he managed to dilute the poison infecting Sunny by finding a significant fact in a mycological library belonging to Fiona, a young woman who had broken Klaus's heart. And as he stood in the hallway,
gazing at all of the numbered doors that stretched out as far as his eyes could see, Klaus Baudelaire had the feeling again. Hidden somewhere in this hotel, he was sure, was something or someone that could answer all the Baudelaires' questions, solve all of the Baudelaires' mysteries, and put an end at last to all the Baudelaires' woes. It was as if he could hear this answer calling to him, like a baby crying at the bottom of a damp well, or an alarm clock ringing underneath a heap of damp blankets.