“Sure.”
The officer’s handcomp buzzes and extrudes a slip of paper. “Here you are — report, case number, investigating officer, everything you need for your insurance claim.” He hands me the paper. I feel stupid; I have no idea what to do with it. He turns away.
Mr. Bryce looks at me. “Lou, do you know who to call about the tires?”
“No…” I am more worried about work than about the tires. If I do not have a car, I can ride public transit, but if I lose the job because I am late again, I will have nothing.
“You need to contact your insurance company, and you need to get someone to replace those tires.”
Replacing the tires will be expensive. I do not know how I can drive the car to the auto center on four flat tires.
“You want some help?”
I want the day to be some other day, when I am in my car and driving to work on time. I do not know what to say; I want help only because I do not know what to do. I would like to know what to do so that I do not need help.
“If you haven’t had to file an insurance claim before, it can be confusing. But I don’t want to butt in where you don’t want me.” Mr. Bryce’s expression is one I do not completely understand. Part of his face looks a little sad, but part looks a little angry.
“I have never filed an insurance claim,” I say. “I need to learn how to file an insurance claim if I am supposed to file one now.”
“Let’s go up to your apartment and log on,” he says. “I can guide you through it.”
For a moment I cannot move or speak. Someone come to my apartment? Into my private space? But I need to know what to do. He knows what I should do. He is trying to help. I did not expect him to do that.
I start toward the apartment building without saying anything else. After a few steps I remember that I should have said something. Mr. Bryce is still standing beside my car. “That is nice,” I say. I do not think that is the right thing to say, but Mr. Bryce seems to understand it, for he follows me.
My hands are trembling as I unlock the apartment door. All the serenity that I have created here disappears into the walls, out the windows, and the place is full of tension and fear. I turn on my home system and toggle it quickly to the company ’net. The sound comes up with the Mozart I left on last night, and I turn it down. I need the music, but I do not know what he will think of it.
“Nice place,” Mr. Bryce says from behind me. I jump a little, even though I know he is there. He moves to the side, where I can see him. That is a little better. He leans closer. “Now what you need to do is—”
“Tell my supervisor I am late,” I say. “I have to do that first.”
I have to look up Mr. Aldrin’s E-mail on the company Web site. I have not ever e-mailed him from outside before. I do not know how to explain, so I put it very plain:
I am late because my car’s tires were all cut and flat this morning, and the police came. I will come as fast as I can.
Mr. Bryce does not look at the screen while I’m typing; that is good. I toggle back to the public ’net. “I told him,” I say.
“Okay, then, what you need to do now is file with your insurance company. If you have a local agent, start there — either the agent or the company or both will have a site.”
I am already searching. I do not have a local agent. The company site comes up, and I quickly navigate through “client services,”, “auto policies,” and “new claims” to find a form on-screen.
“You’re good at that,” Mr. Bryce says. His voice has the lift that means he is surprised.
“It is very clear,” I say. I enter my name and address, pull in my policy number from my personal files, enter the date, and mark the “yes” box for “adverse incident reported to police?”
Other blanks I do not understand. “That’s the police incident report number,” Mr. Bryce says, pointing to one line on the slip of paper I was given. “And that’s the investigating officer’s code number, which you enter there, and his name here.” I notice that he does not explain what I have figured out on my own. He seems to understand what I can and cannot follow. I write “in your own words” an account of what happened, which I did not see. I parked my car at night, and in the morning all four tires were flat. Mr. Bryce says that is enough.
After I file the insurance claim, I have to find someone to work on the tires.
“I can’t tell you who to call,” Mr. Bryce says. “We had a mess about that last year, and people accused the police of getting kickbacks from service outlets.” I do not know what “kickback” is. Ms. Tomasz, the apartment manager, stops me on my way back downstairs to say that she knows someone who can do it. She gives me a contact number. I do not know how she knows what happened but Mr. Bryce does not seem surprised that she knows. He acts like this is normal. Could she have heard us talking in the parking lot? That thought makes me feel uncomfortable.
“And I’ll give you a ride to the transit station,” Mr. Bryce says. “Or I’ll be late for work myself.”
I did not know that he did not drive to work every day. It is kind of him to give me a ride. He is acting like a friend. “Thank you, Mr. Bryce,” I say.
He shakes his head. “I told you before: call me Danny, Lou. We’re neighbors.”
“Thank you, Danny,” I say.
He smiles at me, gives a quick nod, and unlocks the doors of his car. His car is very clean inside, like mine but without the fleece on the seat. He turns on his sound system; it is loud and bumpy and makes my insides quiver. I do not like it, but I like not having to walk to the transit station.
The station and the shuttle are both crowded and noisy. It is hard to stay calm and focus enough to read the signs that tell me what ticket to buy and at which gate to stand in line.
CHAPTER EIGHT
It feels very strange to see the campus from the transit station and not the drive and parking lot. Instead of showing my ID tag to the guard at the car entrance, I show it to a guard at the station exit. Most people on this shift are already at work; the guard glares at me before he jerks his head telling me to go through. Wide sidewalks edged with flower beds lead to the administration building. The flowers are orange and yellow with puffy-looking blossoms; the color seems to shimmer in the sunlight. At the administration building, I have to show my ID to another guard.
“Why didn’t you park where you’re supposed to?” he asks. He sounds angry.
“Someone slashed my tires,” I say.
“Bummer,” he says. His face sags; his eyes go back to his desk. I think maybe he is disappointed that he has nothing to be angry about.
“What is the shortest way from here to Building Twenty-one?” I ask.
“Through this building, angle right around the end of Fifteen, then past the fountain with the naked woman on a horse. You can see your parking lot from there.” He does not even look up.
I go through Administration, with its ugly green marble floor and its unpleasantly strong lemon smell, and out again into the bright sun. It is already much hotter than it was earlier. Sunlight glares off the walks. Here there are no flower beds; grass comes right up to the pavement.
I am sweating by the time I get to our building and put my ID in the door lock. I can smell myself. It is not a good smell. Inside the building, it is cool and dim and I can relax. The soft color of the walls, the steady glow of old-fashioned lighting, the nonscent of the cool air — all this soothes me. I go directly to my office and turn the AC fan up to high.
My office machine is on, as usual, with a blinking message icon. I turn on one of the whirlies, and my music — Bach, an orchestral version of “Sheep May Safely Graze” — before bringing up the message: