“What about the older demographics?” someone said.
“The trend continues to move heavily toward adoption. Our campaign highlighting vision correction and the sleep function has been even more effective than we’d hoped. We’re also prioritizing developers whose apps target that market, per Mr. Dresner.”
There were some quiet murmurs, but no protests that rose to a level of being intelligible. His insistence on expending so many resources trying to capture people over fifty had met with significant resistance for financial reasons, but there was more to the Merge than making money. Much, much more.
“How many units are up and running right now?” a woman he’d swear was actually in the room with him asked.
“Usage varies over the course of the day, but our peak to date is four point two million worldwide. Interestingly, the variation in the number of Merges online over a given twenty-four-hour period is flattening very quickly. People are discovering that there’s no reason not to use the sleep system, even if it’s just for the alarm clock function. That’s another thing that’s driving head stud adoption, particularly in older users: Sleeping with the headset just isn’t practical.”
“Satisfaction levels?”
“Stratospheric. About one percent of people simply can’t adapt to the input and we’re giving full refunds on those units. Of course, we also have a small number of people with head stud problems — the occasional infections that we expected. Non-specific complaints like excessive pain have been significantly lower than we projected — probably because of the general satisfaction with the technology.”
“Military adoption?”
“Colonel Smith has authored a number of evaluations and all are glowing to say the least. It’s my understanding that he compared the Merge to the stirrup as a transformational technology. There are already over thirty thousand U.S. soldiers online, many with commercial units they purchased personally. The military has committed to a quarter million Merges with the eventual goal of full penetration.”
“The American military,” someone pointed out.
Mandrake nodded. “The remaining world governments are also testing and all have acknowledged the military benefits of the commercial version. But we don’t know yet how that’s going to translate into sales.”
More quiet mutters from the board. No one liked the exclusive deal, Dresner knew, and he privately agreed. In the end, though, there had been little choice. The admittedly formidable James Whitfield had contacted him years ago when the group he led had somehow become aware of the technology Dresner was developing. Progress had been slow due to financial constraints, and the major’s ability to quietly redirect Pentagon resources had given the project a new life. Of course, as was true with all deals with the devil, there had been a price: A military version would be simultaneously created and the United States would be given sole rights to it.
While problematic, the situation was hardly fatal. It was the U.S. military — not the Chinese, Russians, or even Muslim-led armies — that prompted fear and instability in the world. America spent nearly as much as the rest of the world combined on weapons, it started and fought pointless, protracted wars, it bombed innocents from airborne robots, and it forced the rest of the world to waste trillions to prevent a single country from being the only one with the ability to effectively use violence.
“The remaining militaries will adopt,” Dresner said, speaking for the first time since the meeting started. “Penetration will just be slower.”
“I agree,” Mandrake said, obviously wanting his new position to become permanent. “Soldiers worldwide are adopting at about the same rate as civilians and they’re largely being permitted to use the units at work. Going into combat without the Merge’s commercial vision and audio enhancement just isn’t going to be practical for much longer. And as other apps like language translation and communications are released, the consumer version will become even more advantageous.”
“So all good news,” Dresner said.
“Not entirely,” Mandrake admitted. “We’re still getting bad press over some aspects of LayerCake’s judgment system. With regard to products and services it’s enormously popular, but judgment of people is getting a fair amount of pushback. No one’s really complaining about its accuracy, but we’re adding an entirely new privacy issue to the hundreds out there already.”
“I’m concerned about this,” someone at the table said. “LayerCake is already causing us problems and we’re only running it at about fifty percent of its true capability. Not to mention the fact that we’ve set it to lean toward the positive, right?”
“Correct,” Mandrake said. “It’s obviously still in beta and until we have enough data on individual Merge users to tailor the system to their particular values, we have Javier running essentially a light version.”
“And when we do turn the thing on full-guns? Is this something people really want or is the system going to be providing us a little too much information for our own good? And that’s leaving aside our legal vulnerability.”
Dresner nodded thoughtfully, but it was really just for show. In truth, the public system was running at a far smaller fraction of its actual capability than the board knew — probably closer to twenty percent. Thanks to the brilliant former hacker Javier de Galdiano, LayerCake’s heavily firewalled core had almost limitless access to social networking sites, financial information, websites visited, and products purchased — among a host of other critical data points. De Galdiano considered it nothing more than a control — something to compare the results of their public system to in order to create an algorithm that could mimic the less ethical — indeed illegal — central system. In reality, it was the foundation for everything Dresner had spent so many years planning.
“I think this is something we’re just going to have to allow to unfold,” Dresner said. “We’re about to begin a new marketing campaign revolving around people who have been harmed by misinformation on the Internet — people who have been confused with others with the same name, victims of identity theft, people who have been unfairly attacked through social media and other means. The message is that the information is already out there and that LayerCake will make it much more difficult to game or misuse. Let’s not forget that we’re only three months into this. Considering the revolutionary nature of the technology, it’s going surprisingly smoothly.”
Mandrake nodded his agreement. “We’ve had an extremely positive reaction from the focus groups who’ve seen the ads. I think the momentum is with us and it’s just going to get more powerful. Now let’s move on to finance, where the news gets even better. The surprise retirement of some of our debt yesterday has driven our stock prices up past four hundred dollars a share for the first time.”
The life-sized images of the people in front of him glazed over with greed, causing Dresner’s interest in the meeting to fade. It had been Whitfield’s money, of course, and based on the speed with which he was able to deliver, he had almost certainly anticipated the request. Once again, he’d demonstrated a level of cleverness that would undoubtedly become dangerous in the future. But not yet. At this point, he was still useful.