Ill-structured problems (also called ill-defined problems) do not have clear solution paths, and in such cases the problem solver usually cannot specify the steps needed to reach a solution. An example of an ill-structured problem is, “How can a lasting peace be achieved between country A and country B?” It is hard to know precisely (or, perhaps, even imprecisely) what steps one would take to solve this problem. Another example is the problem of writing a best-selling novel. No single formula seems to work for everyone. Indeed, if there were such a formula, and if it became widely known, it probably would cease to work (because the efficacy of the formula would be destroyed by its widespread use).
The solution of ill-structured problems often requires insight, which is a distinctive and seemingly sudden understanding of a problem or strategy that contributes toward a solution. Often an insight involves conceptualizing a problem or a strategy in a totally new way. Although insights sometimes seem to arise suddenly, they are usually the necessary result of much prior thought and hard work. Sometimes, when one is attempting to gain an insight but is unsuccessful, the most effective approach is that of “incubation”—laying the problem aside for a while and processing it unconsciously. Psychologists have found that unconscious incubation often facilitates solutions to problems. Algorithms and heuristics
Other means of solving problems incorporate procedures associated with mathematics, such as algorithms and heuristics, for both well- and ill-structured problems. Research in problem solving commonly distinguishes between algorithms and heuristics, because each approach solves problems in different ways and with different assurances of success.
A problem-solving algorithm is a procedure that is guaranteed to produce a solution if it is followed strictly. In a well-known example, the “British Museum technique,” a person wishes to find an object on display among the vast collections of the British Museum but does not know where the object is located. By pursuing a sequential examination of every object displayed in every room of the museum, the person will eventually find the object, but the approach is likely to consume a considerable amount of time. Thus, the algorithmic approach, though certain to succeed, is often slow.
A problem-solving heuristic is an informal, intuitive, speculative procedure that leads to a solution in some cases but not in others. The fact that the outcome of applying a heuristic is unpredictable means that the strategy can be either more or less effective than using an algorithm. Thus, if one had an idea of where to look for the sought-after object in the British Museum, a great deal of time could be saved by searching heuristically rather than algorithmically. But if one happened to be wrong about the location of the object, one would have to try another heuristic or resort to an algorithm.
Although there are several problem-solving heuristics, a small number tend to be used frequently. They are known as means-ends analysis, working forward, working backward, and generate-and-test.
In means-ends analysis, the problem solver begins by envisioning the end, or ultimate goal, and then determines the best strategy for attaining the goal in his current situation. If, for example, one wished to drive from New York to Boston in the minimum time possible, then, at any given point during the drive, one would choose the route that minimized the time it would take to cover the remaining distance, given traffic conditions, weather conditions, and so on.
In the working-forward approach, as the name implies, the problem solver tries to solve the problem from beginning to end. A trip from New York City to Boston might be planned simply by consulting a map and establishing the shortest route that originates in New York City and ends in Boston. In the working-backward approach, the problem solver starts at the end and works toward the beginning. For example, suppose one is planning a trip from New York City to Paris. One wishes to arrive at one’s Parisian hotel. To arrive, one needs to take a taxi from Orly Airport. To arrive at the airport, one needs to fly on an airplane; and so on, back to one’s point of origin.
Often the least systematic of the problem-solving heuristics, the generate-and-test method involves generating alternative courses of action, often in a random fashion, and then determining for each course whether it will solve the problem. In plotting the route from New York City to Boston, one might generate a possible route and see whether it can get one expeditiously from New York to Boston; if so, one sticks with that route. If not, one generates another route and evaluates it. Eventually, one chooses the route that seems to work best, or at least a route that works. As this example suggests, it is possible to distinguish between an optimizing strategy, which gives one the best path to a solution, and a satisficing strategy, which is the first acceptable solution one generates. The advantage of optimizing is that it yields the best possible strategy; the advantage of satisficing is that it reduces the amount of time and energy involved in planning. Obstacles to effective thinking
A better understanding of the processes of thought and problem solving can be gained by identifying factors that tend to prevent effective thinking. Some of the more common obstacles, or blocks, are mental set, functional fixedness, stereotypes, and negative transfer.
A mental set, or “entrenchment,” is a frame of mind involving a model that represents a problem, a problem context, or a procedure for problem solving. When problem solvers have an entrenched mental set, they fixate on a strategy that normally works well but does not provide an effective solution to the particular problem at hand. A person can become so used to doing things in a certain way that, when the approach stops working, it is difficult for him to switch to a more effective way of doing things.
Functional fixedness is the inability to realize that something known to have a particular use may also be used to perform other functions. When one is faced with a new problem, functional fixedness blocks one’s ability to use old tools in novel ways. Overcoming functional fixedness first allowed people to use reshaped coat hangers to get into locked cars, and it is what first allowed thieves to pick simple spring door locks with credit cards.
Another block involves stereotypes. The most common kinds of stereotypes are rationally unsupported generalizations about the putative characteristics of all, or nearly all, members of a given social group. Most people learn many stereotypes during childhood. Once they become accustomed to stereotypical thinking, they may not be able to see individuals or situations for what they are.
Negative transfer occurs when the process of solving an earlier problem makes later problems harder to solve. It is contrasted with positive transfer, which occurs when solving an earlier problem makes it easier to solve a later problem. Learning a foreign language, for example, can either hinder or help the subsequent learning of another language. Expert thinking and novice thinking
Research by the American psychologists Herbert A. Simon, Robert Glaser, and Micheline Chi, among others, has shown that experts and novices think and solve problems in somewhat different ways. These differences explain why experts are more effective than novices in a variety of problem-solving endeavours.
Herbert A. Simon, 1978.