Managing Accounts
While Windows 8 supports numerous account types as explained in the previous section about the People app, only a few of them—Hotmail, Google, and Exchange (which handles Exchange Server, Office 365, many other Exchange ActiveSync-based account types), and IMAP—provide e-mail support that works with the Mail app. Put another way, the Mail app functions much like a mobile device mail application and not like a full-featured desktop application such as Outlook. It’s basically just an EAS e-mail app—Hotmail and Google use EAS behind the scenes to sync with mobile devices—though to be fair, it’s more accurately described as a connected mail app, since it does also work with IMAP-based e-mail accounts too.
This design has its pros and cons, but the end result is that Mail, like Windows 8, is forward leaning, and not all that concerned with legacy e-mail solutions based on out-of-date technologies like POP3. If you need that kind of support, you will have to look elsewhere.
The first time you use Mail, you’ll see a little box in the bottom of the Accounts pane that explains how you add accounts and provides a link for doing so. But you can add accounts at any time by visiting the Settings pane, as with other Metro apps. To display that pane, press Winkey + I, or find it via the Charms bar, and then click Accounts. You will see a display much like that in Figure 8-18, listing the accounts you’ve already configured.
Figure 8-18: Mail accounts settings
To add a new account, click Add an account. Then, in the next screen, choose among the available account types; Hotmail, Google, Exchange, or Other Account. Account creation occurs as it does in the People app, via a full-screen Metro-style notification like the one in Figure 8-19.
Figure 8-19: Adding a new e-mail account
Note that if you need to configure an IMAP-type e-mail account, you will want to use Other Account as the account type and then click the Show more details link to enter the appropriate server information.
To manage an existing account, navigate to Settings, Accounts and then click the account you wish to edit. You’ll see a pane like that in Figure 8-20.
Figure 8-20: Managing an existing account
Some of the key items you can configure here include:
• Account name: The name of the account as it appears in Mail. (Mail chooses generic names like Hotmail and Exchange by default.)
• Download new emaiclass="underline" The schedule for e-mail retrieval, which for EAS-type accounts can be configured to As items arrive, Every 15 minutes, Every 30 minutes, Hourly, or Manual.
• Download email from: The range of pasted e-mail to download to your PC.
• Automatically download external images: Can be on or off depending on the security settings of your e-mail provider.
• Show email notifications for this account: Can also be set to on or off. If on, you will be notified with a “toast”-style notification each time you receive a new e-mail. These notifications resemble Figure 8-21.
• Remove account: This button lets you remove the account from Mail.
Figure 8-21: An e-mail notification toast
Managing E-mail
Once your various accounts are all configured, you can begin using Mail normally, as you would with any other mail application. Things work mostly as expected, though there are a few unique aspects to this application you should be aware of.
First, there’s no centralized, linked inbox view as there is on Windows Phone and other mobile e-mail clients. Instead, each account is accessed separately, with its own inbox and set of folders. So if you are using multiple accounts, you can jump back and forth through the Accounts pane.
You can multi-select contiguous e-mail messages as you would other objects in Windows, such as files in the filesystem—select the first message, scroll down to the last one you wish to select and, while pressing the Shift key, select the last. Voila!
As a Metro experience, the Mail app makes it a bit ponderous to select multiple e-mails in the Mailbox folder pane and then act on them as a single unit. For example, suppose you want to select three e-mails and then move them to a new folder. To do so in Mail, you must right-click each e-mail to select them in turn—a small check box will appear in each e-mail header to indicate the selection, as shown in Figure 8-22—and then select the appropriate command—in this case, Move—from the app bar.
Want to select all of the messages in a folder? Select one and then press Ctrl + A.
Figure 8-22: Selecting multiple e-mails
When you do select Move, most of the Mail app visually fades away, aside from the Folders view, so you can choose where you’d like to move the e-mail.
Mail retrieval happens automatically and, as noted previously, the schedule can be configured on an account-by-account basis. But you can always manually check for mail at any time if you’re the disbelieving type: Display the app bar and tap Sync.
Microsoft overloads the Respond button in the upper right of the Mail app with three related and useful commands: Reply, Reply all, and Forward. When you tap this button, a small pop-up menu appears, offering those options.
If you find this too ponderous—which it certainly can be—you can use keyboard shortcuts instead: Ctrl + R for Reply, Ctrl + Shift + R for Reply all, and Ctrl + F for Forward.
When you write a new e-mail or respond to an e-mail you’ve received, Mail first provides the view in Figure 8-23.
Figure 8-23: A plethora of options are available for e-mails you write with Mail.
The following options are available initially:
• Account: If you’ve configured two or more e-mail accounts, you can choose from which to send the message, using a drop-down box.
• To: The e-mail recipient. Mail will use auto-complete as you type, comparing the name or e-mail address you’re typing with the contacts in the People app. If you’ve configured an Exchange-type account, you can also use the drop-down that appears to search your workplace’s user directory.
• CC: A “carbon copy” field reserved for recipients that are not the direct target of the e-mail but need to be included for some reason.
• Show more: Here, you can display BCC (“blind carbon copy”) and priority choices, the latter of which lets you change from the default of Normal to High or Low priority, depending on the needs of the message.
• Subject: The subject of the e-mail.
• Message body: The body of the e-mail message, including, optionally, the pre-populated signature (which can be configured in account settings).
• Send: Click this button to send the message.